Customer Service Representative

Position Description

This customer service role is located in Troy, Alabama and require an onsite work schedule Monay through Friday.

Communication skills
-verbal and written. Able to interact professionally with clients directly.

• High attention to detail with a strong focus on accuracy
• Flexibility - to work on the client's priority (technology, role, project, hours, location, etc). Client-focused and service-oriented.
• Solution finder rather than issue identifier - positive "can-do" attitude, with-roll-up-the-sleeves mentality to make it happen.
• Creative - thinking outside the box, connected to best practices, idea person, and passionate about it. Positive attitude.
• Dedicated to quality
  -Doing the right thing vs. doing things right.
• Entrepreneurial - act as if it is his/her own company.

• Zero Tolerance Attendance Policy during training
• Learn independently
• Initiative to solve problems
• Ability to engage others in conversation
• Ability to actively listen and respond in a positive manner
• Listening to understand what is being said
• Navigating and understanding multiple computer screens
• Multitasking (obtaining information, understanding the problem, querying the customer and knowledge databases, and entering information in the appropriate fields)
• Learning and retaining large amounts of information
• Developing self and improving job-related skills
• Striving to close the transaction every time
• Ability to influence others
• Must possess high school diploma or GED

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role.

Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $ 12.00 per hour.

CGI's benefits are offered to eligible professionals on their first day of employment to include:

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well-being programs

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_ You will need to reference the Position  the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job.

Emails for any other reason or those that do not include a Position  not be returned.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance…