Helpdesk Technician

Job Overview

The Helpdesk Technician position in Information Technology is responsible for installing, troubleshooting, repairing and maintaining PC equipment; providing support for a wide variety of software applications and completing requests for new service in a dynamic, high‑paced environment; and relying on instructions and pre-established guidelines to perform various other job duties.

• High school diploma or equivalent
• Some combination of training and experience in PC technical support, or one year of experience as a PC technician
• Knowledge of commonly‑used concepts, practices, and procedures for PC repair

• Ability to perform work with a positive attitude and in a timely manner
• Ability to work well in a team environment

Driving may be necessary but is not a primary responsibility.

• Maximum of 19 hours per week

• Ability to lift and/or move heavy equipment

• Resume
• Cover Letter
• List of References

• Letter of Reference 1
• Unofficial Transcript 1

• Employment is contingent upon a satisfactory background check.
• Troy University is an Equal Employment Opportunity and affirmative action employer.
• Troy University participates in eVerify.