Director of Quality

The Director of Quality will be responsible for a corporate quality assurance system and team that promotes customer satisfaction and that positively impacts financial performance. Direct supervision of quality assurance employees in the manufacturing facility.

Champion continuous improvement efforts and defect reduction initiatives to establish an effective Quality Management System (QMS); initiate and implement quality improvement activities as appropriate (e.g., Kaizen, Six Sigma) to raise the performance of the company’s product lines.

• Manage all aspects of the ISO 9001:2008 Quality System Including:
  Management Reviews, Internal Audits, Customer Complaints, Corrective/Preventive Actions, Document and Records control and Customer Satisfaction.
• Develop and review standards, policies and procedures for all functions and departments related to the production of all products.
• Serve as the primary quality resource for problem identification, resolution, loss reporting and continuous improvement.
• Support concurrent engineering efforts by participating in design development projects representing quality assurance and the customer.
• Design, implement and document procedures for process control, process improvement, testing and inspection.
• Establish and implement metrics (process capability, control charts, measurement quality) for monitoring system effectiveness, and to enable managers to make sound product quality decisions.
• Perform root-cause analysis and other problem solving activities to identify effective corrective actions and process improvements.
• Establish collection and analysis systems of statistical data to predict trends that will affect improvement of product quality.
• Review complaint trends and product /component failure analysis and assure effective corrective action is implemented.
• Develop quality planning methods for all product lines.
• Develop process certification standards and assist in process certification.
• Monitor vendor performance and establish criteria and rating system for critical vendors.
• Review customer purchase orders, contracts and change requests and ensure that the necessary criteria and provisions are included in quality and process plans.
• Interact with customers to identify opportunities to improve quality and establish feedback with manufacturing and development personnel.
• Oversee calibration and testing programs.
• Report to management on internal and external quality issues, trends and losses.
• Review supplier performance and maintain supplier Quality requirements.
• Manage and participate in internal and external quality audits.
• Interface with supplier and customer quality representatives concerning problems with quality control and assure that effective corrective action is implemented.
• Prepare monthly quality reports that provide internal and external product quality information and quality system performance.
• Participates, as member of the management team, in formulating and establishing organizational policies and operating procedures; develops, implements, and coordinates, through support staff and lower echelon managers, a product assurance program to prevent or eliminate defects in new or existing products.
• Analyzes, evaluates, and presents information concerning factors, such as business situations, production capabilities, manufacturing problems, economic trends, and design and development of new products for consideration by other members of the management team.
• Suggests and debates alternative methods and procedures in solving problems and meeting changing market opportunities.
• Develops initial and subsequent modifications of product assurance program to delineate areas of responsibility, personnel requirements, and operational procedures within program, according to and consistent with company goals and policies.
• Evaluates contents of reports from product assurance program department heads and confers with top management personnel preparatory to formulating fiscal budget for product assurance program.
• Conducts management meetings with product assurance program department heads to establish, delineate, and review program organizational policies,…