Leasing Consultant

Overview

Community: Ivy Row Troy
Job Status: Full or Part-time
Job Type: Non-exempt / Hourly
Compensation: $12.00 per hour
Reports to: Community Manager or Leasing Manager

Position Summary

The Leasing Consultant’s primary job is to rent apartments, whether it’s to a new prospect or a current resident. The Leasing Consultant will also be responsible to assist the Community Manager and Assistant Community Manager as directed.

• Perform all tasks related to renting apartment homes including generating traffic, responding to telephone and internet inquiries, greeting prospective residents, touring prospective residents throughout the property, qualifying prospects and closing the sale by obtaining a rental application and a deposit.
• Visually inspect entire property daily for cleanliness. Inspect and touch up model units.
• Process rental applications, obtain required documents, schedule move-ins and prepare all lease file documents.
• Maintain lease files per policy and procedure.
• Accurately record traffic from all sources daily.
• Convert minimum of 30% total traffic to leases.
• Follow up with prospective residents including a phone call within 24 hours and a minimum of two additional follow up contacts.
• Assist with planning and implementation of community marketing plan to generate traffic.
• Outreach marketing visits on a weekly basis. Maintain leads and contacts.
• Assist in lease renewal procedure including: complete renewal documentation, contacting residents prior to end of term, and preparing leases and addendums.
• Assemble move-in packages.
• Keep market survey of competitor rates up to date and visit competitors periodically.
• Keep all filing current and schedule guest apartment and clubhouse rentals.
• Operate office alarm system in conjunction with opening and closing the office.
• Deliver thorough move-in presentation to new residents.
• Calculate daily rent, pro-rata charges, late fees, and related calculations.
• Communicate clearly to residents, both verbally and in writing, using proper grammar and spelling.
• Maintain a complete, clean, and neat appearance according to policy.
• Demonstrate customer service skills by treating residents, coworkers, supervisors, and vendors with respect; respond to concerns with a sense of urgency.
• Assist the Community Director and Assistant Community Director with other tasks as required.
• Comply with Caliber policies; embrace and execute the company’s vision, mission, and beliefs.
• Maintain punctuality and attendance; be flexible with the work schedule, including weekends, evenings, and holidays.
• Additional duties as assigned.

Education

• High school degree required, college degree preferred.

Skills & Abilities

• Excellent communication and interpersonal skills.

Computer Skills

• MS Word, MS Excel, MS Outlook, Entrada and Google Suite.

Certificates & Licenses

• Valid driver’s license and current automobile insurance is required. Must furnish own reliable transportation.

Other Requirements

• Excellent written and verbal communication skills; basic understanding of Federal, State and local Fair Housing laws.

The work environment involves everyday risks or discomforts which require normal safety precautions typical of offices, meeting and training rooms and residences or commercial vehicles. The work area is adequately lighted, heated, and ventilated. On occasion, the incumbent may be exposed to dirty and/or hazardous conditions when inspecting vacated units.