Consumer Lending Sales Specialist

Consumer Lending Sales Specialist - Full Time

Bi-Lingual Spanish is a plus!!

Since 1997, Advance America has helped millions of hardworking people with personalized financial solutions.

The Consumer Lending Sales Specialist (CLSS) is a performance-based, hands‑on role focused on delivering exceptional customer service while achieving branch sales goals. The role requires attention to detail, excellent customer service skills, and a passion for sales and customer acquisition.

• Drive customer acquisition through storefront and online channels using effective sales tools and marketing techniques.
• Deliver exceptional customer experience while managing a growing consumer loan portfolio.
• Present tailored financial solutions aligned with customer goals and needs.
• Build and maintain strong customer relationships throughout the loan lifecycle.
• Educate customers on loan terms, conditions, and product features.
• Execute and track community marketing initiatives to generate growth.
• Demonstrate company core values and purpose while building trust with customers and staff.
• Provide support to branch financial objectives and performance metrics.
• Maintain strict adherence to company policies, state and federal regulations.
• Ensure accurate cash controls and security procedures.
• Maintain precise customer documentation and transaction records.
• Conduct and document collection activities.
• Follow Loss Prevention (LP) Standards.
• Foster a positive team environment and collaborate with colleagues to enhance customer experience.
• Actively participate in branch initiatives and contribute to overall branch success.

High School Diploma or equivalent required; some college preferred.

Sales and/or customer service experience required, or equivalent experience. One year of experience in sales, retail, banking, or collections preferred.

Strong math skills; professional verbal communication by phone and in person; ability to read, write, evaluate, and apply complex information; ability to work independently; ability to negotiate payment terms and communicate loan requirements; knowledge of policies, procedures, and laws governing the industry; proficiency with computer programs for processing transactions.

Standing, sitting, walking, bending, squatting, kneeling, pushing/pulling, reaching, twisting, lifting less than 10 lb (occasionally up to 20 lb), driving; access to insured reliable transportation; qualification to travel within the division; ability to use office equipment.

Must have a valid driver’s license and insured reliable transportation. Ability to travel within division for marketing, staffing, special events, and banking responsibilities.

Professional attire such as polos, blouses, collared shirts, sweaters with slacks or jeans and appropriate shoes.

Minimum age 18 (19 in AL), eligible to work in the USA, and ability to complete background checks. Regular, punctual attendance required; schedule may change; overtime may be required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.