Receptionist, Administrative​/Clerical

Attend to visitors and deal with inquiries on the phone and face to face. Supply information regarding the organization to the general public, clients and customers.

Main Job Tasks and Responsibilities answer telephone, screen and direct callstake and relay messagesprovide information to callersgreet persons entering organizationdirect persons to correct destinationdeal with queries from the public and customers ensure knowledge of staff movements in and out of organizationmonitor visitor access and maintain security awarenessprovide general administrative and clerical supportprepare correspondence and documentsreceive and sort mail and deliveriesschedule appointmentsmaintain appointment diary either manually or electronicallyorganize conference and meeting room bookingsco-ordinate meetings and organize cateringmonitor and maintain office equipment and suppliestidy and maintain the reception area

Education and Experience high school diploma generally required knowledge of administrative and clerical procedures knowledge of computers and relevant software applicationsknowledge of customer service principles and practiceskeyboard skillsability to work a switchboard

Key Competenciesverbal and written communication skills professional personal presentationcustomer service orientationinformation managementorganizing and planningattention to detailinitiativereliability
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