Contributions Coordinator Level 1; Troy, MI

Contributions Coordinator Level 1

Responsible for the receipt, entry and balancing of all employer remittance. The Coordinator is responsible for communicating any variances or discrepancies to the employer.

Essential duties and responsibilities include but not limited to:

• Opening all mail relating to employer and employee contributions, entering contribution forms in the computer, balance to bank deposits and monthly deposit logs.
• Updating bond information, creating, and mailing discrepancy notices, creating, and mailing liquidated damages letters and reminder notices, tracking discrepancy and liquidated damages letters.
• Prepare contribution reception report, delinquency report, liquidated damages and discrepancy reports for trustee meetings and legal counsel.
• Making copies as required, filing forms, and reviewing monthly PDF files.
• Creating and maintaining fund-specific procedural manuals, contacting the employers and the union hall for missing employee information, communicating with members on various contribution issues.
• Setting up and maintaining reciprocity for members working outside their home locals, setting up and maintaining vacation accounts as well as vacation check runs.
• Respond to common inquires or complaints from employers and financial institutions through written and oral communication.
• Regular and predictable attendance is an essential function of this job.

Contribution Coordinators Levels Level I
- Accounts receivable experience is a plus. Must possess analytical, problem solving, solid math and customer service skills. Proficient skills in Microsoft Word, Excel and Outlook. Work well under pressure with inflexible deadlines. 10 key by touch is required. Ability to enter and balance daily payments and reports to the bank receipts on one of the two software platforms (Legacy or Benefit Driven).

Level II
- Must be proficient at all Level I skills. Thorough understanding of entry and balancing on both the Legacy and/or Benefit Driven (BD) Bene Sys systems, Liquidated Damage and Variance procedures, tracking and preparation of monthly Delinquency Report. Enter all incoming reciprocity and make entry adjustments with 100% accuracy on both the Legacy and BD systems.

Level III
- Must be proficient at all Level I and Level II skills. Thorough understanding of all plans including collection and audit procedures. Ability to analyze fund documents on new plans and approve that new forms being created by the conversion team are correct based on those fund documents. Ability to upload reciprocity files onto the ERTS, UARS and BAC Remit systems.

Setting up of reciprocity on the contractor and employee sides of the system. Maintenance of rates on both the Legacy and BD Systems. Ability to train new employees on policies and procedures of the department.

Unit Leader
- Must be proficient at all Level I, Level II and Level III skills. Must possess expert level skills on entry, adjustments and rate maintenance with both the Legacy and BD Systems. Ability to compose complete and concise Helpdesk Tickets on plan changes. Also, must be able to follow the created ticket to completion which includes verification and approval of the changes made in the system.

Ability to review month end balancing reports and checklist submitted by coordinators and verify the fund is in balance and ready to be closed for month end. Upon your approval you must be able to submit the Month End closing ticket. Must have the ability to trouble shoot balancing problems identified by the accounting department during monthly closing. Must possess expert communication skills (written and verbal) with Plan Professionals.

Qualifications
- Excellent customer service skills are a must.

Education and/or Experience
- Post High School education or prior related work experience preferred. Ten Keypad speed is a must. Language Skills
- Must have good communication skills. Coordinators must possess the ability to respond to common inquiries or complaints from employers and financial institutions through written and oral communication. Mathematical Skills
- Must have strong knowledge in accounts receivable. Coordinators must be able to calculate figures and amounts using basic math skills. Knowledge of decimals, fractions and percentages are required.

Physical Demands
- At least 80% of the essential job functions are performed while sitting at a computer desk, focusing for long periods of time on certain tasks.

Computer Skills
- Working knowledge of Microsoft Office Products.

Experience with Word, Excel and Outlook is essential. Reasoning Ability
- Must be able to look at a problem logically and figure out the source of the problem using mathematical balancing skills and recollection of repetitive problem sources.

Work Environment
- The position operates in an office/clerical setting, using standard office equipment such as computers, phones, photocopiers, filing cabinets, fax machines, etc. The department can be fast paced and most work is done independently. Must be able…