Health Information Coordinator​/Scheduler - Hospice

Health Information Manager – Scheduler

Job Location:

Troy, MI 48084

Position Type:
Full Time

As the Health Information Manager (HIM) Scheduler, you will serve as an office manager, building culture and community within the branch and keeping operations running smoothly to support patients, families, and the clinical care team in the field. You are primarily responsible for scheduling staff, maintaining patient records, managing supply inventory, answering the branch phone, planning team meetings and events, and other related clerical duties.

• Schedule field staff tasks in the electronic software system according to scheduling guidelines and optimization standards.
• Coordinate with staff, patients, and physicians to ensure proper care continuity.
• Schedule and reschedule visits, including discharge, OASIS, recertification, and supervisory visits.
• Manage schedules for all patients, updating staff absences and notifying affected parties.
• Address and reschedule missed therapy visits whenever possible.
• Utilize geographic mapping tools for efficient scheduling.
• Maintain the on‑call notebook and hospitalization log.

• Prepare and review weekly and monthly schedules, ensuring productivity and geographic efficiency.
• Maintain and track clinical documentation, including interim orders and plans of care.
• Process travel and expense vouchers and new patient referral information.
• File and date‑stamp clinical notes and records.
• Ensure compliance with HIPAA regulations and maintain information security.
• Order and manage medical supply inventory to support patient care.
• Set up IDG conference rooms and prepare meeting agendas.
• Maintain order tracking to ensure timely return and follow‑up.

• Answer telephone lines promptly, document calls, and handle messages appropriately.
• Coordinate and verify clinical documentation, including physician orders.
• Prepare and print reports for clinical and management staff.
• Maintain compliance with state and federal documentation requirements.

• High school graduate or equivalent.
• Administrative experience in healthcare.
• Intermediate or greater level computer experience.
• Ability to pass background, consumer report, and drug test.
• Valid State Driver’s License, access to an automobile in good working order, automobile insurance in accordance with state and organizational requirements, and an acceptable driving record required.

• 2+ years of data entry experience.
• 2+ years of healthcare or hospice billing, scheduling, and EMR experience.

• Pushing, pulling, and lifting/carrying up to 12 pounds; occasionally up to 20 pounds.
• Ability to adapt to a variety of work conditions to ensure the highest quality of patient care in a home setting.