Project and Process Specialist

Doeren Mayhew is seeking a Project and Process Specialist supporting the Tax department in our Troy, MI office.

• Coordinate office projects, process updates and department initiatives, including tracking timelines, deadlines, action items and next steps.
• Maintain project documentation, task lists, workflows, procedures and related resources to support consistency across teams.
• Keep department leaders, internal teams and the office’s project and process resource informed of project status, delays, updates and priorities.
• Support new client onboarding by gathering information, organizing documentation, completing setup tasks and ensuring required steps are completed accurately and on time.
• Provide basic resources and support to clients and internal team members related to client onboarding, portal access, systems and process updates.
• Maintain accurate and consistent client data across firm platforms, including monitoring data entry for accuracy, completeness and missing information.
• Identify data issues, process gaps, system concerns and opportunities for improvement.
• Monitor, test and validate client portals and related systems for usability, functionality and accuracy.
• Report system issues, errors and process concerns, and assist with basic troubleshooting during implementations, updates or day-to-day system use.
• Generate recurring due‑date and operational reports, including tracking outstanding items and project‑related metrics.
• Support process improvement efforts by gathering and organizing data, documenting best practices and assisting with new or enhanced process implementation.

• Associate or bachelor’s degree in business or a related field preferred, or equivalent experience.
• Prior experience in project coordination, administrative support, operations, client service or professional services preferred.
• Ability to quickly learn new software, systems and processes.
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
• Experience with Safe Send software preferred.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time‑management skills, with the ability to manage multiple priorities in a fast‑paced, collaborative environment.
• Strong written and verbal communication skills.
• Professional, client‑focused approach to communication and problem‑solving.
• Ability to work overtime during standard busy season (January – April).

Doeren Mayhew is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or any other status protected by law.