Mail Operator (Troy, MI

Mail Operator

The Bene Sys Mail Operator is responsible for all mail room tasks which include but are not limited to daily incoming office mail, daily outgoing office mail, incoming courier service package delivery (i.e., UPS, Fed Ex, etc.) and outgoing courier service package pick-up (i.e., UPS, etc.). This role is also responsible for printing the output of the processes ran by the Computer Operations/Production Team.

The Mail Operations Department at Bene Sys, Inc. can be characterized as fast paced with the occasional special requests added into the regular daily routine. The Mail Operations Department resides within the Information Technology Department. The Mail Operator is expected to be able to adapt to this environment, completing the required tasks and responsibilities quickly and without error. Attention to detail is very important in this role.

The Mail Operator will always represent themselves, the department, and the company with the highest level of professionalism, maintaining a positive attitude always. The Mail Operator reports directly to the Mail Operations Supervisor and has opportunity for advancement within Bene Sys, Inc.

Folding/inserting/mailing

• QA/verification of counts
• QA/verification of print quality
• Backup as coverage is needed for Mail Operator Level 2
• Courier delivery & pick-up service (UPS, Fed Ex, etc.)
• Printing
• Output of computer operations/production processes
• Reports
• Statements
• Status Slips
• Self-Pays
• Annual Statements
• Prebills
• Checks
• Disability
• Claims
• Pension
• Vacation
• Month End Letters
• Medicare
• Cobra
• Prepare outbound packages (create labels)
• Fulfillment of incoming ticket requests
• Printer ink, toner cartridges, etc.
• Envelope requests
• Backup as coverage is needed for Mail Operator Level 1
• Log incoming packages (copy label)
• Notify recipient of package to pick-up (obtain signature)
• Shred bins, if applicable
• Request additional bins when needed
• Collect bins for emptying by vendor on designated days
• Replace bins once emptied
• Cobra Mailings, if applicable
• Managing of Cobra guts inventory
• Fold and insert printed letters and guts
• Meter
• Take to the post office for mailing
• Deliver receipt confirmation to appropriate teams
• Update Cobra comments
• Update OnBase Cobra mailed
• External mail pick-up
• Daily pick-up of mail from P.O. Boxes, if applicable
• Daily pick-up of mail from mail vendor, if applicable
• Internal mail pick-up
• Twice daily picking up of outbound mail from designated areas
• Meter mail
• Tracking undeliverable mail
• Sorting and delivering of incoming mail (Exela), if applicable
• Date stamp
• Open
• Place in mail slots/bins
• Sorting and delivering of incoming mail (post office)
• Date stamp
• Open
• Place in mail slots/bins
• Take direction from leadership
• Provide outstanding customer service
Physical/Mental Demands and Environment
• Ability to prioritize and coordinate job duties.
• Ability to adjust priorities, listen receptively to ideas and problems.
• Ability to reach acceptable compromise and to maintain strict confidentiality.
• Ability to work under time constraints; ability to communicate clearly and work effectively as a team member.
• Ability to work independently with little supervision.
• A high degree of accuracy is required for handling sensitive mail and proper routing of mail.
• Occasional moderate to heavy lifting.
• Occasional travel to local post office or contracted mail vendor.
Qualifications
• One year experience in related skills applicable to corporate mail room operations
• Knowledge of current Microsoft Operating Systems a plus
• Knowledge of current Microsoft Office Versions a plus
• Good interpersonal and oral communication skills
• Experience working in a team-oriented and collaborative environment
• Regular and predictable attendance is an essential function of this job
Work Schedule

Full time. Monday - Friday, 7:30am - 4:30 pm. Required in office (no at-home days).

Competitive Benefits and Compensation Package
• 12 paid holidays
• Paid Time Off (PTO)
• Pro-rated during first year of employment
• 15 days of PTO provided in the next calendar year!
• 3 days paid bereavement
• Up to 20 days paid jury leave
• Medical, dental, and vision insurance, with option for dependent coverage
• Company-paid basic life, short-term disability, long-term disability, and AD&D insurance
• 401k with employer match
• Tuition reimbursement program
• Career development opportunities
• Referral bonus for all successful full-time referrals
• Annual opportunities for increases
Pay

The pay range for this position is $21.50 - $23.00 an hour. Actual salary is dependent on skills, experience, education, and other business factors.

Our Culture

Bene Sys wants to be a great service provider to the members we serve, and we recognize we can only do that if we are also a great employer with successful employees. In short, our success is driven by our employees' successes. We want to be a place where people want to work, feel proud of what they do and feel fulfilled both professionally and personally.

We want to create a place where employees can find long-term growth and potential. Our culture focuses on three core…