Michigan Claim Processor

Job Type: Full time Exempt/Non Exempt:
Hourly

Job Description:

Location Details:
Dearborn, Michigan Position Schedule / Shift: Monday – Friday: 8:30 AM EST – 5:00 PM EST Employees will report to the Dearborn, Michigan administrative office on an at needed basis. All employees will be notified in advance when reporting is required.

Position Summary:

Join our team as a Claim Support Processor, where you'll play a vital role in keeping claims operations running smoothly and efficiently. In this position, you'll support the Claims department through document processing, data entry, customer interactions, claim assignment, and administrative support activities that help deliver exceptional service to our members. This is an excellent opportunity for a detail-oriented professional who enjoys problem-solving, organization, and making an impact behind the scenes.

• Research and proper routing of mail, data entry of key information into claim systems for proper routing of documents including summons and complaints
• Oversight for exception process of RPA functions, ordering police reports and paying low dollar, high volume invoices, generally associated with claim expenses, including research to ensure no payment duplication
• Request and track retrieval requests for paper files when needed, daily oversight for manual printing, logging, and mailing remotely printed checks for multiple claim systems
• Receive inbound and make outbound customer phone calls to resolve claims needs
• Triage phone line as well as a customer care line to answer questions from members or body shops related to inspection assignment
• Work requires detailed compliance to specific instructions, with supervisory oversight
• May be assigned tasks normally handled at a higher level as needed
• Assign claims to claim handlers following prescribed business rules
• Update claim systems with information related to assigned recovery tasks

• Required
  
  Education:
  
  High School Diploma or equivalent OR One year of experience in processing, customer service or business administration
• Experience:
  
  Working with P.C. software applications
• Knowledge of:
  Data processing techniques
• Skills and Ability to:
  Organize and prioritize multiple tasks
• Communicate effectively (oral and written)
• Use basic math skills
• Use automated processing and computer systems
• Maintain accurate files and records

Work Environment:
This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Compensation A Michigan Claim Support Processor earns a competitive hourly salary of $16.00 - $19.00, along with the opportunity for an annual company bonus incentive.

• Health & Wellness Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).
• Financial Protection & Insurance Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.
• Retirement & Savings 401(k) plan to support long-term financial goals.
• 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.
• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.
• Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

• Paid Time Off (PTO):
  Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours…