Support Specialist - PART TIME

Job Summary The Support Specialist role is responsible for providing clerical, data, and information-related technical support to the Team Manager/Department Director and members of the assigned team.

Location: Troy, MI
Pay:$20.77 per hour

Tentative

Schedule:


This position is expected to work approximately Monday through Thursday, 9:00 a.m.

- 2:00 p.m. Employees in this role are required to work until 3:30 p.m. on the third Monday of each month to provide departmental support. Please note that this schedule is subject to change based on business needs and is intended as a general estimate for candidates to review and consider.

This role is based in Troy, Michigan
on a hybrid schedule of 2 days in-office and 2 days remote

• Research and processes background information for Recipient Rights violations. This consists of reporting individual violation information to potential employers.
• Updates information in electronic healthcare record and maintains the Residential Service Site Report.
• Serve as backup to other Support Specialists and Administrative Assistants.
• Establish and maintain administrative procedures, files, and records for respective team.
• Perform complex clerical assignments such as developing forms, establishing, and maintaining appropriate databases, and preparing PowerPoint presentations.
• Conduct research as required for Team Manager/Department Director and team members.
• Develop new and special report formats as required.
• Answer phones and respond to general inquiries regarding departmental policies and procedures.
• Work with team members to collect data and prepare for accreditation audits. May result in the need to compile data and prepare reports.
• Additional duties, as assigned.

• High School Diploma or GED.

None specified.

• Minimum of four (4) years related clerical or technical support experience. Related coursework at a business school, college or university may be substituted for up to two (2) years’ experience.

• Demonstrated high level of proficiency with Word, Excel, database, and other relevant software programs.
• Demonstrated high level of interpersonal skills both in direct personal interactions and on the telephone.
• Demonstrated high level of oral and written communication skills.
• Demonstrated ability to handle a high volume of relatively complex assignments accurately and timely.
• Demonstrated organizational skills needed to establish office procedures and maintain files and records.
• Must have available means of transportation to and from OCHN and for required offsite meetings or site visits.

• Interacting with others in a way that gives them confidence in one’s intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles.

• Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served.
• Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.

• Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence.

• Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

(Travel required, physical requirements, on-call schedules, etc.)

• Must have available means of transportation to and from OCHN and for required offsite meetings or site visits.
• Must be available…