Information Technology Administrative Assistant

Harvard Resource Solutions/Venteon is seeking an IT Administrative Assistant for our non-profit client in Troy on a temporary to direct hire basis.

Hybrid Schedule ( Mondays and Friday remote, Tuesday, Wednesday, Thursday in office)

36 hour work week 8:30am - 5:00pm and 8:30am - 12:30pm on Friday

Pay: $27.00 - $30.00 per hour

Qualifications

• High school diploma required;
  Associate's or Bachelor's degree in Business Administration, Information Technology, or a related field preferred.
• 3–5 years of administrative, operations, project coordination, or IT support experience.
• Proficiency with Microsoft 365 (Excel, Word, PowerPoint, Outlook, SharePoint, Microsoft 365 Admin); experience with platforms such as Docu Sign, Zoom, Okta, Workday, Jira, Confluence, Asana, or similar business applications is preferred.
• Working knowledge of computer hardware, software, networking fundamentals, and emerging technologies, including AI tools.

Soft Skills

• Outstanding customer service with a professional, approachable, and solutions-oriented mindset.
• Excellent verbal and written communication skills with the ability to interact effectively with technical and non-technical users.
• Strong organizational and time management skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Exceptional attention to detail and ability to maintain accuracy while managing confidential information.
• Strong analytical, critical thinking, and problem-solving abilities.
• Ability to work independently, exercise sound judgment, and take initiative.
• Collaborative team player with the ability to build positive working relationships across all levels of the organization.
• Adaptable and eager to learn new technologies, systems, and processes.
• Demonstrated professionalism, discretion, and commitment to delivering a high level of service.
• Ability to effectively coordinate multiple projects, meet deadlines, and manage competing priorities.

Key Responsibilities

• Serve as the first point of contact for the IT Helpdesk by triaging support requests, resolving basic technical issues, and escalating complex networking or hardware concerns.
• Coordinate employee onboarding, offboarding, and transfers, including system access, equipment distribution, and account management while maintaining confidentiality.
• Manage IT documentation, SharePoint sites, software access, technology inventory, and departmental communications.
• Support IT projects by coordinating schedules, tracking milestones, maintaining documentation, and collaborating with cross-functional teams.
• Administer IT purchasing, vendor relationships, software renewals, contracts, budgets, and hardware/software inventory.
• Prepare reports, dashboards, presentations, and spreadsheets using Microsoft Excel and PowerPoint.
• Coordinate department meetings, travel, calendars, training materials, and other administrative functions.
• Deliver exceptional customer service by providing timely, professional support to employees, vendors, and business partners.
• Assist with end-user training and create instructional guides and documentation for IT processes and systems.