Client Consultant

Job Description

DM Payroll Solutions has been streamlining payroll and workforce management for businesses for over 60 years. We’re looking for a proactive Client Consultant to join the Troy team to train, support, and maintain relationships with both new and existing payroll clients.

• Provide expert customer consulting services, including issue resolution and process improvement.
• Manage new client set-up and conversion activities.
• Cross-sell company services to existing clients to enhance value and engagement.
• Conduct on-site client consulting and/or training sessions.
• Support tax filing department operations and ensure compliance with deadlines.
• Perform accurate payroll data entry and maintain confidentiality of sensitive information.
• Handle prospect system calls and data entry for potential clients.
• Create and administer program issue reports for internal tracking and resolution.
• Serve as emergency switchboard backup when needed.
• Train designated Doeren Mayhew Payroll System employees on processes and systems.
• Perform other duties as assigned to support departmental and organizational goals.

• Bachelor’s degree required
• Customer service experience preferred
• Strong communication and interpersonal skills.
• Ability to manage multiple competing priorities.
• Proficiency in payroll systems and Microsoft Office Suite preferred.
• Customer-focused mindset with critical thinking and problem-solving abilities.
• Detail-oriented with strong organizational skills.
• Ability to work independently and collaboratively within a team.

Doeren Mayhew is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or any other status protected by law.