Director of Operations; Delivery & Business Operations

Director of Operations (Delivery & Business Operations)

About Entrega Entrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. We design, develop, and operationalize technology-enabled solutions through a high-performance services model built to elevate client experience and deliver measurable business value.

Our work spans technology, digital, and business solutions delivery. We operate using a structured service delivery model designed to balance client relationships, delivery accountability, project execution, and production capacity management. Strong leadership across these areas is essential to delivering consistently high outcomes for our clients.

The Director of Operations will play a central role in designing, implementing, and leading the operational systems that enable Entrega to scale as a high-performance professional services organization.

This role is responsible for building the operating system of the company - connecting delivery operations, business operations, and internal execution into a cohesive, scalable framework. The Director of Operations will work closely with executive leadership to bring structure, discipline, and clarity to how work moves across the organization - from client engagement through delivery and into production.

This is not a purely administrative operations role. The ideal candidate is a builder of systems and operational frameworks, capable of translating business strategy into structured execution. This individual will drive operational consistency, strengthen cross-functional alignment, and establish the processes and governance required for predictable delivery and scalable growth.

The Director of Operations will partner closely with leadership across delivery, finance, client services, and internal business functions to ensure the organization operates with clarity, accountability, and efficiency.

This description reflects the primary accountabilities of the role and is not intended to be an exhaustive list of all responsibilities. Role scope may evolve in alignment with business needs.

• Design and implement the operational framework that defines how work flows across the organization.
• Establish clear operating structures that connect client engagement, delivery, and production execution
• Define and enforce how work moves across teams, including ownership, sequencing, and accountability
• Introduce clarity into decision rights, escalation paths, and cross-functional coordination
• Strengthen organizational discipline around execution, follow-through, and accountability
• Partner with executive leadership to evolve the company’s operating model as the business scales
• Delivery Operations Leadership
  • Strengthen the operational systems that support Entrega’s client delivery organization.
  • Design and implement operational structures supporting project-based and ongoing service delivery
  • Improve coordination across delivery leadership, project management, and production teams
  • Introduce operational discipline into the delivery lifecycle, from initiation through execution and closeout
  • Support the development of governance models that promote accountability, delivery quality, and consistency
  • Ensure delivery operations scale effectively as the organization grows
• Business Operations & Internal Infrastructure
  • Build and strengthen the internal operational backbone that supports the company’s performance.
  • Establish structured workflows across internal business functions to improve coordination and reliability
  • Improve operational clarity across functions such as contract administration, vendor coordination, and internal support services
  • Identify gaps in internal execution and implement systems that improve organizational effectiveness
  • Support leadership in strengthening the infrastructure required to operate and scale the business
  • Ensure internal operations evolve in alignment with company growth and complexity
• Operational Systems & Process Design
  • Design scalable processes that drive consistency, efficiency, and clarity across the organization.
  • Build structured workflows that support delivery…