General Manager - Strategic Accounts Lead; Virtual

Position: 14310 - General Manager - Strategic Accounts Lead (Virtual)
** Together we change lives.*
* ** Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless. *
* No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward.  You'll have opportunities to grow your expertise and capabilities, both professionally and personally.  As a team we celebrate inclusion, caring and collaboration.  As a company we value your contribution, we work with integrity, and we always put people first - so your impact really will change lives. 

Our  
** General Manager, Strategic Accounts Lead
** oversees Kelly's largest and most strategic accounts, responsible for growth, operational efficiency, and executing strategic initiatives using industry expertise to produce mutually beneficial wins for our clients and for Kelly.

This position, in our Office of the Presidents (OOP) function, serves as a key relationship holder to all resources critical to delivering in their portfolio, including providing leadership to clients, suppliers, and key technology partners, as well as to internal Kelly leaders and peers.

** Responsibilities:*
* ** Strategy & Growth*
* + Develops and executes a client growth strategy that expands portfolio market share by deeply understanding client priorities and aligning Kelly's full range of solutions to their business reality

+ Leads planning for client expansion, renewals, and new opportunity development - bringing a consultative, insight-driven approach to every stage of the sales cycle

+ Analyzes financial and operational data to uncover growth opportunities, translating complex information into compelling, client-centered narratives that inspire action

** Client Relationship & Account Management*
* + Serves as a trusted strategic partner and primary relationship owner for key clients - someone clients turn to not just for solutions, but for perspective

+ Leads the development and execution of strategic account plans that reflect both client goals and Kelly's growth objectives

+ Challenges conventional thinking in partnership with clients, crafting workforce strategies that create genuine win-win outcomes

+ Cultivates and sustains strong relationships across client leadership, supplier partners, technology partners, and internal stakeholders - earning credibility through consistency and results

+ Holds a high bar for service delivery excellence, addressing challenges quickly, collaboratively, and with the client's long-term success in mind

+ Identifies and drives client expansion initiatives, connecting the right Kelly capabilities to the right opportunities at the right time

** Thought Leadership*
* + Serves as a subject matter expert on portfolio trends, industry best practices, and workforce solutions - bringing insight that elevates the client relationship beyond transactional

+ Stays ahead of shifts in labor classifications, workforce trends, and emerging risks, offering clients proactive guidance before issues arise

+ Advises on staffing models and solution design, partnering with clients to implement approaches that are practical, sustainable, and high-impact

+ Acts as a connector - linking client needs to Kelly's solution areas and bringing the right internal voices to the table at the right moment

** Operational Delivery*
* + Champions recruitment delivery excellence across programs, holding a high standard for quality, consistency, and follow-through

+ Oversees governance and execution across all programs within the account, ensuring alignment and accountability without micromanaging

+ Supports resource planning and operational alignment in service of both client satisfaction and business growth

+ Contributes actively to knowledge sharing, capability building, and continuity planning - strengthening the broader team as much as the individual account

+ Sets clear objectives tied to business strategy and fosters a culture of accountability and high-quality results across all stakeholders involved

** Essential Skills, Knowledge, and Experiences: *
* + Minimum of 12 years of experience leading large, complex staffing accounts - with a…