Key Account Manager

Salary range based on experience: 110k-130k/annual, 15% bonus potential

The Key Account Manager position is a pivotal position with the priority of successfully managing the commercial responsibility for thyssenkrupp Dynamic Components (tkDC) customers. Specifically responsible for building and maintaining business relationships in a global network with the goal of accomplishing year sales objectives. The Key Account Manager is the lead customer commercial representative for manufactured products from tkDC representing not only the plant but the global thyssenkrupp brand.

tkDC is an established and well respected brand in the Camsahfts industry, our customers believe in our products. Those key relationship are cultivated and sustained by our Sales Team.

• Maintains a safe working environment by complying with all safety and environmental policies in the workplace. Advocates for and promotes a safe work environment by reporting Near Misses and/or other safety and environmental hazards, wearing all required PPE and encouraging others to do the same.
• Responsible for the overall customer relationship management.
• Develop and deploy comprehensive customer strategies that improve profitability and growth of the business
• Develops and deploys the customer interface strategy (points of contact, frequency) and builds strong rapport with key decision makers.
• Coordination of customer commercial negotiations for our manufactured products to defined standards.
• Develop sales forecast for use in the OPL planning process and monitor market trends throughout the year for use in forecast adjustments.
• Reporting of office activities, market forecast / developments and potential new customers.
• Identify technology trends to and support the alignment / implementation of internal R&D efforts.
• Support internal departments in resolution of customer issues (ex. logistics, operations, accounts receivable, etc.).
• Conduct regular customer and tkDC facility visits.
• Identify and develop new markets and potential customers as directed.
• Ensures that internal / external procedures are in accordance to IATF 16949 criteria.

• Receipt, distribution and retention of customer requests for quote (RFQ).
• Lead internal pre-nomination activities through adherence to RFQ Work Flow Process in negotiation of piece price, tooling and ED&T for program award.
• Participation in standard customer program activities (ex. SOP, run-at-rate, aging accounts collection, etc.) in a support function of internal team.
• Construction and submission of commercial offers per SUD-00339 Authority Definition.
• Retention of customer quote package documentation (Offer letter, P.B.D., etc.).
• Acceptance, retention and distribution of customer contract, purchase order, nomination letter, letters of intent, tooling orders, piece price changes, etc.
• Negotiation and commercial implementation of agreements to maximize revenue and profitability (change notice, bankruptcy, end of production (EoP), material agreements, productivity agreements, program cancellations, etc.).
• Establish and maintenance of relationships through all levels of the customer organization.
• Participation in the investigation of customer quality issues per Customer Complaint Management process with the goal of a mutually agreed outcome.
• Support of the biennial Customer Satisfaction Survey process.

• Create customer specific strategies to accomplish sales goals.
• Identify, evaluate and report out on technology trends and new business opportunities that align with Presta R&D efforts. Support of opportunities through customer presentation and interaction with collaborating tier one partners.
• Create and deliver commercial and technical presentations to varied audiences.
• Construct comprehensive forecasts for budget planning purposes.
• Gathering of market intelligence and competitive price data to build upon understanding of competitors’ position.
• Communicate customer expectations to the appropriate audience in the company.
• Utilize customer portals (ex. COVISINT) to business operations.
• Monitor customer scorecard of PDAN organization and take necessary…