Senior Process Excellence Manager

Applicants must have current authorization to work in the United States on a full-time basis.

The Consumer Engagement Strategies Workflow and Documents department is looking for a Sr. Process Excellence Manager to join our team in Troy, MI. The Sr. Process Excellence Manager is responsible for supporting business process improvement efforts across the organization, including process analysis, new process design, implementation, and project management.

• Identify and create business processes to improve operational efficiency while monitoring existing processes for breakages.
• Provide regular updates on process improvement projects to key stakeholders across the organization.
• Serve as a key project team member and support business process improvement projects from conceptualization through implementation by working closely with the project team, business unit leaders and IT/CES.
• Serve as liaison between business units, CES, and IT to help establish business requirements.
• Manage completion of ongoing business processes by supporting internal and external stakeholders.
• Report, identify trends, and raise issues or other opportunities around departmental processes and procedures.
• Assist with establishing detailed project plans, monitor project performance, raise issues and concerns, and establish performance metrics and tracking mechanisms to monitor improvement impacts.

Education:

Bachelor required.

Required:

English.

• Ability to work on multiple projects simultaneously.
• Ability to work independently.
• Serve as project leader; exert influence on the overall team direction to ensure business objectives are met.
• 3-5 years in process improvement required.
• Must be customer focused and possess the ability to develop creative solutions to a variety of complex problems.
• Knowledge of the Internal Legal Process.
• Highly proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

• Competitive salary with monthly incentives or annual bonuses.
• Career progression through paid training and development programs, including the MCM Academy.
• Reward and recognition programs ranging from informal accolades to company-wide awards and prizes.
• Tuition assistance for coursework related to your role or career goals.
• Comprehensive healthcare plans with options for fitness membership reimbursements, wellness rewards program, etc.
• Volunteering opportunities: up to eight hours of paid time off per year to volunteer, plus volunteer grants and matching donations up to US $2,500 per employee annually.
• Retirement savings plan with employer contributions.
• New family support including paid leave, flexible time, and child care backup options.
• Team-building events and holiday celebrations.
• Paid and floating holidays, generous paid‑time‑off.

Encore Capital Group and all of its subsidiaries are proud to be an equal‑opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law.

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