Operations Clerk II

Operations Clerk II

The Operations Clerk II plays a critical role in supporting branch operations through data analysis, data cleansing, and accounts receivable support. This role involves handling both routine and non-routine operational processes, ensuring billing accuracy, resolving discrepancies, and maintaining high-quality data integrity.

The ideal candidate is analytical, detail-oriented, and self-directed, with the ability to work independently, navigate multiple systems, and resolve issues efficiently while maintaining a strong focus on customer satisfaction.

• Perform data analysis, validation, and cleansing to ensure accuracy and consistency
• Investigate discrepancies and identify root causes to improve data quality
• Execute standard and non-routine operational processes efficiently
• Maintain proper documentation and ensure compliance with internal procedures
• Research and resolve accounts receivable issues and customer inquiries
• Ensure billing accuracy, invoicing, and timely payment processing
• Support resolution of discrepancies related to invoices and payments
• Collaborate with teams to improve collections and financial accuracy
• Create and process orders in SAP for quoted jobs and installations
• Handle purchase order issues, including non-compliance flags
• Manage transactions with unique job requirements and varying complexity
• Resolve issues related to third-party order processing systems
• Collaborate with internal and external customers to meet expectations
• Provide timely resolution to customer issues with a focus on satisfaction
• Communicate effectively across departments for alignment and issue resolution
• Independently research and resolve operational and customer issues
• Identify process improvement opportunities and recommend solutions
• Support multiple business units simultaneously
• Maintain a proactive and solution-oriented approach
• Deliver results by effectively utilizing available resources
• Demonstrate continuous learning and professional development
• Collaborate effectively with cross-functional teams
• Maintain high performance standards and accountability

• High School Diploma or equivalent with 3+ years of relevant experience, OR
• Bachelor's degree with demonstrated capability in similar roles

• Strong analytical and problem-solving skills
• Experience with accounts receivable, billing, or operations support
• Ability to work independently with minimal supervision
• Strong attention to detail and organizational skills
• Excellent verbal and written communication skills

• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams, PowerPoint)
• Experience with ERP systems (SAP preferred)
• Familiarity with CRM or Field Service tools (MS CRM / MS Field Service)
• Ability to quickly learn and adapt to new systems and tools

• Strong multitasking and prioritization skills
• Ability to manage deadlines in a fast-paced environment
• Collaborative mindset with cross-functional teams
• Understanding of general business and operational concepts

• Onsite role in Troy, MI
• Office-based setting with standard business hours