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Service Desk Team Lead - Coaching, SLA Strategy, & Ops
Job in
Troy, Oakland County, Michigan, 48083, USA
Listed on 2026-08-22
Listing for:
Stefanini North America and APAC
Full Time
position Listed on 2026-08-22
Job specializations:
-
Business
Change Management
Job Description & How to Apply Below
Stefanini North America and APAC is seeking a Service Desk Manager to lead a cohesive team and drive service excellence. You will coach staff, conduct evaluations, and mentor for performance improvements while ensuring adherence to SLAs and client requirements.
The role emphasizes strategic thinking, strong communication, and hands-on involvement in day-to-day operations and long-term planning.
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