Activations Specialist

We’re looking for a motivated and customer-focused Activations Specialist to join our Operations team. In this role, you’ll play a critical part in onboarding new customers and ensuring a smooth, successful implementation experience from day one. As an Activations Specialist, you’ll serve as the primary point of contact during account activation—working closely with customers, internal teams, and third-party partners to deploy hardware, configure software, and ensure accounts are fully processing and ready to go.

This is an excellent opportunity for someone who thrives in a fast-paced, evolving environment and enjoys combining customer service with technical problem-solving.

• Guide new customers through the onboarding and account activation process
• Serve as a key point of contact for implementation and setup questions via phone, email, and chat
• Download, deploy, and troubleshoot credit card processing hardware
• Assist customers with installation and training on hardware, software, and gateways
• Coordinate and manage third-party vendors involved in onboarding
• Monitor account activity to confirm successful transaction processing
• Provide training and support on reporting tools and system functionality
• Collaborate with sales, product, and support teams to deliver a seamless customer experience
• Create, document, and maintain repeatable onboarding processes and resources
• Manage daily priorities to meet customer and business needs
• Maintain and contribute to the internal knowledge base
• Identify opportunities to streamline operational processes and improve efficiency
• Adapt to changing responsibilities in a dynamic, growth-oriented environment

• 1–3 years of experience in customer service or a related role
• Strong communication and interpersonal skills
• Customer-first mindset with a high attention to detail
• Ability to manage multiple tasks and stakeholders simultaneously
• Comfortable working in a fast-paced, changing environment
• Technical aptitude with hardware, software, and troubleshooting (experience not required)
• Collaborative team player with a proactive, problem-solving approach