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Customer Service Rep

Phone Support Specialist — Customer Care & Escalations

Job in Troy, Oakland County, Michigan, 48083, USA
Listing for: Encore Capital Group
Full Time position
Listed on 2026-02-23
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 35000 - 45000 USD Yearly USD 35000.00 45000.00 YEAR
Job Description & How to Apply Below
A financial services company in Michigan is seeking a CSS Phone Specialist to manage incoming calls and address complex consumer concerns. The candidate should have strong communication skills and the ability to provide effective solutions. Candidates must have at least 1-2 years of experience in customer service and proficiency in MS Office. This role includes responding to a high volume of calls and documenting records accurately.

A Bachelor's degree and experience in financial services are preferred.
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