Customer Specialist - Outbound

About the Role

We are a family-owned, fast-growing organization looking for an energetic, positive, and customer-focused Customer Specialist to join our outbound calling team. This role is ideal for someone early in their career who brings a great attitude, strong work ethic, and a willingness to learn. You ll be engaging with former customers across 24 locations, supporting service needs, scheduling technicians, and helping drive business during a busy season.

If you love talking to people, solving problems, staying organized, and working in a supportive and upbeat environment, this could be the perfect fit!

• Schedule: Monday-Friday | 8:00 AM - 5:00 PM
• Location: Onsite

• Make 50+ outbound calls per day to former customers
• Support 2-3 assigned locations at a time
• Handle service requests, including some warm transfers
• Monitor and respond to service tickets quickly to ensure excellent customer care
• Schedule service technicians and coordinate daily routes
• Assist walk-in customers and provide immediate support
• Learn product knowledge in order to confidently answer customer questions
• Work through daily task lists and contribute ideas for improving processes

• Outstanding customer service skills
• Comfort working independently and within a team
• Willingness to learn contracts, measurements, and product details
• Outgoing, positive, energetic personality
• Ability to multitask and stay highly organized
• Strong communication skills
• Basic computer proficiency (MS Office)
• High school diploma or GED
• 1 year of professional work experience (customer service or call center preferred)

We re a family-owned business with a family-style culture. Fast-paced, supportive, and committed to helping you grow with patience, training, and one-on-one coaching.

• Frequent one-on-ones with your manager to support career growth
• Tools and training to help you succeed
• Annual Summer Picnic with weekly prizes & a $5,000 grand prize
• Opportunities to join committees (Fun Committee, Well Being Committee)
• A workplace that values teamwork, kindness, and accountability

• Business casual dress (jeans allowed after Day 1; no hoodies, sneakers, or revealing clothing)
• Friendly, family-oriented, and collaborative atmosphere
• A mix of outgoing and quieter team members—looking for someone who brings conversation and enthusiasm

This is a Contract to Hire position based out of Troy, MI.

The pay range for this position is $17.00 - $19.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Troy, MI.

Final date to receive applications: This position is anticipated to close on Feb 9, 2026.

We re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic…