Service Coordinator

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Service Coordinator in Troy, MI to support our fast‑growing Security division.

• Coordinate and schedule service calls based on customer needs, monitoring and prioritizing service requests to ensure timely resolution.
• Accurately enter and manage work tickets, following established procedures, and collaborate with the dispatched resource and Service Manager for the purchasing of materials and equipment needed to fulfill service/work order tickets.
• Assist the Service Manager in capturing and analyzing data on service requests and response times to identify trends and areas for improvement.
• Coordinate monthly preventative maintenance according to respective customer maintenance agreements.
• Assist in reviewing and renewing expiring maintenance and monitoring agreements.
• Respond promptly to inquiries from customers, internal teams, and subcontractors.
• Act as a central point of contact for the service team, ensuring clear communication and coordination of tasks.
• Promote a safe work environment while enhancing coordination and communication within the service team.
• Perform other tasks as assigned by Management.

• 1–3 years of experience in the security industry, service coordination, or a related customer service role.
• Excellent verbal and written communication skills and a strong ability to collaborate across teams.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and experience working with scheduling/ticketing systems.
• A passion for delivering exceptional customer service with strong problem‑solving abilities.
• Excellent organizational skills and attention to detail, capable of managing multiple priorities in a fast‑paced environment.
• Ability to think critically and troubleshoot issues as they arise, ensuring the smooth operation of service activities.
• Ability to work under deadlines and consistently deliver high‑quality results.

The physical environment requires the employee to work inside. While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision for reading and computer use;

occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.

Travel as necessary to support company and customer needs.

No Direct Reports.

NOTE:

The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an affirmative action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”