Guest Services Coordinator

Benefits

• 401(k) matching
• Health insurance
• Paid time off

The Guest Services Coordinator operates in a multi-team environment, providing virtual guest support across multiple communication channels—including phone, email, social media, Google, and other third-party platforms. The position is responsible for delivering timely, accurate information to guests while also supporting the marketing team by managing all online and social platform interactions.

• Monitors and responds to corporate level guest inquiries/issues as Company Operator and understands when to redirect to appropriate department and level
• Monitors and manages guest communication on all official online review platforms including Google, Yelp, Facebook, Instagram, Twitter, Google Play, App Store, and other 3rd party review platforms
• Assists with the processing of all website Gift Card sales and assists in Voucher Management as needed
• Acts as the Account Representative for all Loyalty members for both MJR and Emagine Theatres
• Assists with requests for donations and sponsor ships as needed
• Executes audits of various loyalty member activity

• Theatre experience is preferred, not required
• Experience in customer interaction
• Proven ability to maintain significant attention to detail
• Excellent written, verbal and listening communication skills
• Proven success in relevant role
• Commitment to excellence in Guest services