Luxury Pet Care Concierge & Reservations Specialist

Customer Service Representative

LPHI | K9 Resorts

FLSA:
Part-Time Hourly Non-Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts combine premium boarding, daycare, and grooming with unmatched customer service. We’re looking for a high-energy, sales-driven Customer Service Representative to be the face of our brand and create unforgettable client experiences.

• Deliver 5-Star service at every interaction—phone, in-person, and email.
• Convert inquiries into reservations and tours into enrollments.
• Confidently recommend services, packages, and upgrades tailored to each pet.
• Lead engaging tours showcasing our luxury facility and standards.
• Serve as a brand ambassador at local events and community outreach.
• Represent K9 Resorts at community events, festivals, farmers markets, and local partnerships.
• Engage with pet parents and educate them on our luxury boarding, daycare, and bathing services.
• Distribute promotional materials, giveaways, and coming soon information.
• Support grassroots marketing efforts including local business outreach and neighborhood engagement.
• Help generate leads, tours, and future reservations prior to opening.
• Create excitement around grand opening activities and promotions.
• Serve as polished and enthusiastic ambassador in the community.

• Passion for dogs and understanding of pet parent expectations.
• Strong sales mindset with confidence in closing and upselling services.
• Excellent communication and multitasking skills.
• Ability to thrive in a fast-paced, team-driven environment.
• Tech-comfortable (POS systems, scheduling, Microsoft Office).
• Weekend and holiday availability required.

• 401(k)
• Health, dental, and vision benefits
• Flexible scheduling
• Training & development programs
• Employee discounts and perks

This role sets the tone for every guest experience. If you’re someone who loves people and pets—and knows how to turn great service into lasting relationships—you’ll thrive here.

Apply today and be the face of luxury pet care!