Administrative Support Coordinator; On-Site

About the Role

Location: Saginaw, Michigan (On Site)

• Convenient to the Saginaw area
• A critical thinker
• A problem solver
• Can work well on one’s own and with a team
• Open to learning new things
• Has at least a year of customer service experience (e.g., previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)

• As an Administrative Support Coordinator at Morley in Saginaw, Michigan, you will manage inbound and outbound documentation and communications related to vehicle buybacks.
• This is not a call center position and does not involve customer interaction.
• Must be very thorough and pay strong attention to detail while processing important documents.
• No automotive experience needed; training will be provided.
• You have a team ready to serve as a resource.

• Audit and set up new cases, attaching required documents.
• Assemble and mail packets.
• File and retrieve archived documents in the center.
• Ensure physical files are complete for assigned cases.
• Identify, research and resolve any issues with documents.
• Understand lemon law requirements regarding titling.
• Develop title competency in all 50 states.
• Work with state DMV staff and Attorneys General offices on titling.
• Become familiar with project operations and workflow processes.
• Communicate with teammates.
• Meet deadlines throughout the day.
• Report on daily activity.
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude.

This is an on‑site position in Saginaw, Michigan.

Friendly, casual environment.

Corporate office in Saginaw Township, close to shopping and restaurants.

Access to free on‑site workout facility.

Perks like tickets to local events.

• Organized and able to meet deadlines.
• Positive, self‑starter attitude with a solid work ethic, excellent interpersonal skills and strong attention to detail.
• Critical thinking skills.
• Able to communicate and work effectively with a team.
• Computer navigation and Microsoft Office skills.
• Ability to learn new computer programs as needed.

• Able to work on site at our office in Saginaw, Michigan, daily.
• High school diploma or equivalent.
• One or more years of customer care experience.
• Work 8 a.m. – 5 p.m. Eastern time Monday to Friday (no nights or weekends).
• Must be able to stick to the schedule reliably.

• Three or more years of customer care experience.

• Medical and prescription coverage, including free annual physicals.
• Dental and vision insurance.
• Paid time off.
• Associate wellness program (reward for getting your annual wellness checkup).
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma).

• 401(k) with match.
• Flexible spending account.
• Life insurance.
• Short‑ and long‑term disability insurance (company paid).

• Teladoc: 24/7 online access to doctors.
• 24/7 nurse help desk.
• Patient advocacy:
  Free 24/7 help with benefit questions and claims issues.
• Family, financial and estate guidance services.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact ta

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