Collections Representative

Collections Representative (Hybrid Schedule)

Schedule:

Monday-Friday, flexible between 9:00 AM - 6:00 PM

Training: 8:00 AM - 4:30 PM

Location:

Troy, MI

Hybrid (initial on-site training, then partial remote)

Position Overview

We are seeking a driven and resilient Collections Representative to join a fast-paced, high-performance team. This role requires an experienced outbound collections professional who is comfortable handling high call volume, managing multiple accounts, and negotiating payment resolutions.

Schedule & Work Environment

+ Initial 1-2 months fully on-site for training and onboarding

+ Transition to hybrid schedule (2-3 days on-site, remainder remote)

+ Must meet performance, quality, and attendance standards to maintain hybrid eligibility

+ Flexible schedule rotation between:

+ 9:00 AM - 4:30 PM

+ 9:00 AM - 6:00 PM

+ Overtime available but not required

Key Responsibilities

+ Make 80+ outbound collection calls daily to recover outstanding balances

+ Handle inbound calls generated from email outreach campaigns (20-30/day)

+ Manage a portfolio of 200-600 accounts per week

+ Negotiate and secure payments during calls whenever possible

+ Send follow-up emails regarding outstanding balances

+ Accurately document all activity in CRM systems and spreadsheets

+ Perform account research and resolution activities

+ Provide daily reporting on call and collection activity

+ Meet individual performance and collection targets

+ Complete additional duties as assigned

Required Qualifications

+ 2-3 years of first-party outbound collections experience (required)

+ Strong knowledge of collections regulations (FDCPA)

+ Proven ability to handle high call volume and objection-heavy conversations

+ Excellent communication, negotiation, and listening skills

+ Self-motivated with the ability to work independently in a remote setting

+ Strong investigative and problem-solving abilities

+ Comfortable using CRM systems and spreadsheet tools

+ Resilient, thick-skinned, and not discouraged by rejection

+ Ability to multitask and stay organized in a fast-paced environment

+ Must be able to connect directly to a wired internet connection when working remotely

Preferred Qualifications

+ Business-to-business collections experience

+ Experience in merchant services or financial services collections

+ Prior sales or negotiation experience

+ Familiarity with Google Workspace tools

What We Offer

+ Contract-to-hire opportunity with long-term career potential

+ Clear advancement paths ( Senior Representative, Supervisor, Training, Management, or other departments)

+ Flexible work schedule with hybrid capability

+ Comprehensive benefits package upon conversion

+ Generous PTO and holiday schedule

+ Modern office environment with on-site amenities

Compensation & Bonus (Post-Conversion)

+ Tiered bonus structure based on collection performance

+ Eligibility begins after achieving minimum collection thresholds

+ Top performers earn $2,000-$3,000+ monthly in bonuses

+ High achievers may earn significantly more

+ Additional incentives:

+ Quality-based bonuses

+ Team performance bonuses

Ideal Candidate Profile

+ Competitive, goal-oriented, and results-driven

+ Confident communicator with strong persuasion skills

+ Able to balance empathy with firm collection practices

+ Highly focused and disciplined, especially in remote settings

+ Seeking long-term career growth in collections or related functions

Job Type & Location

This is a Contract to Hire position based out of Troy, MI.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision
- Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability
- Health Spending Account (HSA)  - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Troy,MI.

Final date to receive applications

This position is anticipated to close on Jul 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national…