Service Appointment Coordinator

Hines Park Ford has an immediate opening and is looking to add a full time Service Coordinator to our team. The ideal candidate will have BDC/call center experience with a desire to learn more about the service side of an auto dealership. We are a family owned and operated business with a fast paced and friendly atmosphere. If you have an interest in automotive and a desire to develop a career in the industry, apply today!

• Medical insurance
• Dental and vision Insurance
• Paid vacation time
• 401(k) plan with employer match
• Growth opportunities
• Family owned and operated
• Great work environment
• Team environment

• Fielding calls to our service department and answering general service questions
• Accurately setting and coordinating service appointments for our clients
• Communicating with service advisors regarding their clients that you speak with
• Make outgoing calls to clients to actively set appointments regarding maintenance/recall visits and client satisfaction
• Work cooperatively with the service department and other departments to be a team player
• Resolve issues and look for opportunities to enhance the Hines Park experience
• Manage the Service Rental Vehicles
• Learn Service cashier to be back up
• Other duties as assigned by the Management

• Previous experience in a BDC or Service Department is preferred but not required
• Excellent listening/communication skills, outgoing and positive personality
• Punctual nature and the ability to handle a dynamic work environment
• Professional appearance and eager to improve on all aspects
• Valid driver’s license and clean driving record

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.