Service Coordinator

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Full Time Troy, MI, US

Salary Range: $21.00 To $23.00 Hourly

HANSONS, LLC is hiring for a talented and dedicated Service Analyst to join our Service team. The Service Coordinator is responsible for handling previous customers’ requests for services needed repaired on their roof, windows, siding and/or gutter installations. The ideal candidate would possess strong organizational and communication skills, as well as problem solving skills. If you feel confident in your customer service and multi-tasking skills, we ll provide the training to make you successful with us!

• Constantly checking service tickets to make sure the customer is being taken care of immediately
• Responding to service tickets so the customer is aware that we are taking care of their request as soon as possible
• Scheduling service technicians and doing the best we possibly can to take care of them in one specific area daily
• Speaking with customers who decide to walk-in with a request and being able to handle their needs immediately
• Must be able to understand our products so we are able to answer any questions the customer has to the best of our abilities

• High School diploma or GED
• Minimum of one (1) year of professional work experience
• Customer service or call center experience
• Basic computer skills, including familiarity with MS Office
• Problem solving
• Excellent communication skills as well as great organizational skills
• Able to multi-task
• Must be able to work independently as well as part of a team

• Experience in a service related role, providing follow up service to customers with previous product installations
• Experience in the home improvement industry

• Must be able to remain sitting in a stationary position for prolonged periods
• Requires the ability to move about inside the office
• Must be able to move items weighing up to 25 pounds
• Must be able to communicate effectively with staff, customers, vendors, and the public
• Constantly operates a computer and other office equipment such as a calculator, copy machine and computer printer

Full-time, 40 hours per week/52 weeks per year. Standard hours are M – F, 8:00 – 5:00 but due to cyclical nature of position, some overtime, including evening and weekend hours, will be required to complete projects under deadlines. Some local and statewide travel may be required.

It is the policy of 1-800-Hansons not to discriminate against age, color, sex, sexual orientation, gender identity, disability, national origin, race, religion, or veteran status.