Customer Service Coordinator

Customer Service Coordinator

Looking for a steady, full-time customer service career with weekday hours, weekly pay and benefits? Join HANSONS in Troy.

We're hiring a Customer Service Coordinator to help our existing customers get the service they need after their home improvement project is complete.

You'll communicate with customers, manage service requests and coordinate technician schedules for window, roofing, siding and gutter service.

No home improvement experience? That's okay. We'll train you on our products and processes.

• Up to $20/hour
• Weekly pay via direct deposit
• Monday–Friday schedule
• Full-time, 40 hours per week
• Medical, dental and vision benefits available after 30 days
• Life, accident, critical illness, short-term and long-term disability benefits
• 401(k) with company match after 90 days
• Paid time off available after 90 days
• Unlimited rollover of unused PTO hours
• Holiday pay available after 30 days
• Employee and Friends & Family discounts
• $500–$1,500 referral bonuses for qualifying hires
• Training, coaching and opportunities to grow within HANSONS

You'll help keep customers informed and service appointments moving.

A typical day may include:

• Answering and responding to customer service requests
• Monitoring service tickets and following up with customers
• Scheduling service technicians and appointments
• Coordinating technician schedules by geographic area
• Keeping customers updated on the status of their service
• Helping resolve customer questions and concerns
• Assisting customers who contact or visit the office
• Learning our windows, roofing, siding and gutter products so you can better assist customers

If you enjoy helping people, solving problems, staying organized and keeping a busy schedule on track, you'll fit well in this role.

• High school diploma or GED
• At least 1 year of professional work experience
• Customer service or call center experience
• Basic computer skills
• Familiarity with Microsoft Office
• Strong communication skills
• Strong organizational and problem-solving skills
• Ability to handle multiple priorities
• Ability to work independently and as part of a team

Experience in any of these areas may be a plus:

• Customer service
• Call center/customer support
• Service coordination
• Appointment scheduling
• Dispatch or technician scheduling
• Customer follow-up
• Construction or installation services
• Home improvement experience is preferred, not required.

Troy, Michigan

Full-Time | 40 hours per week

Standard hours are:

Monday–Friday | 8:00 AM–5:00 PM

Due to the cyclical nature of the position, some overtime, evening or weekend hours may occasionally be required to meet deadlines.

1-800-HANSONS has been helping homeowners for more than 35 years and has grown to serve customers across 10 states and 17 locations nationwide.

We want people who are looking for more than their next job. We want team members who can learn, succeed and build a career here.

Some of our team members have been with HANSONS for 15, 20 and even 25+ years.

If you have customer service experience and you're looking for a full-time Monday–Friday position in Troy, we'd like to hear from you.

Apply today to join the 1-800-HANSONS Service team.

1-800-HANSONS is an equal opportunity employer. We do not discriminate on the basis of age, color, sex, sexual orientation, gender identity, disability, national origin, race, religion, veteran status, or other protected status.