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Senior Program Support & Escalations Specialist

Job in Troy, Oakland County, Michigan, 48083, USA
Listing for: Publicis Group
Full Time position
Listed on 2026-08-22
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 61000 - 80000 USD Yearly USD 61000.00 80000.00 YEAR
Job Description & How to Apply Below

Publicis Digital Experience is seeking a Lead Program Support Specialist in the United States to respond to GM Executive Office inquiries and serve as the escalation point for offline contact center support. You will enhance customer satisfaction by managing cases, de-escalating issues, and coordinating with multiple departments.

The role requires 3–5 years in customer service, strong communication, and proficiency with MS Office. Competitive benefits and a salary range are provided.

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Position Requirements
10+ Years work experience
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