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Senior Program Support & Escalations Specialist
Job in
Troy, Oakland County, Michigan, 48083, USA
Listed on 2026-08-22
Listing for:
Publicis Group
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Publicis Digital Experience is seeking a Lead Program Support Specialist in the United States to respond to GM Executive Office inquiries and serve as the escalation point for offline contact center support. You will enhance customer satisfaction by managing cases, de-escalating issues, and coordinating with multiple departments.
The role requires 3–5 years in customer service, strong communication, and proficiency with MS Office. Competitive benefits and a salary range are provided.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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