Hybrid Customer Service Represemtative

Customer Service Representative – Insurance Servicing Starting Pay: $17.00/hr (English) | $18.50/hr (Bilingual Spanish)

Are you passionate about helping people and providing exceptional customer service? Join a growing team where you'll assist homeowners, insurance agents, and financial institutions with insurance-related inquiries while building valuable experience in the mortgage and insurance industry.

Start Date:

September 9

• Training
  
  Hours:
  
  Monday-Friday, 9:30 AM - 6:00 PM

• Schedule:
  
  10:30 AM - 7:00 PM
• Hybrid eligibility is based on attendance, quality performance, and schedule adherence.

Important:
No planned time off during the first 6 weeks of employment due to training requirements.

As an Insurance Servicing Customer Service Representative, you will:

• Handle approximately 35-45 inbound calls daily from borrowers, insurance agents, and financial institutions.
• Answer questions related to homeowners insurance coverage, policies, and payments.
• Research customer inquiries using multiple systems while accurately documenting interactions.
• Provide timely, professional, and accurate resolutions to customer concerns.
• Navigate multiple applications simultaneously while maintaining excellent customer service.
• Demonstrate strong problem-solving skills to resolve complex insurance-related questions.
• Ensure all customer interactions meet company quality and compliance standards.

• Minimum of 1 year of recent customer service experience.
• Call center experience is preferred.
• Administrative, receptionist, front desk, and office support experience may also be considered.
• Retail or food service experience alone is not sufficient.
• Strong computer skills and ability to navigate multiple systems efficiently.
• Typing speed of at least 35 WPM.
• Excellent verbal and written communication skills.
• Active and reliable internet connection.
• Reliable transportation for on-site training and office attendance.
• Ability to multitask in a fast-paced, customer-focused environment.

• 2+ years of call center experience.
• Previous insurance or mortgage industry experience.
• Bilingual Spanish speakers are highly encouraged to apply.

Candidates must successfully complete:

• Basic Computer Literacy Assessment (70% passing score)
• One-Minute Typing Test (35 WPM minimum)

You may be a great fit if you:

• Enjoy helping customers and solving problems.
• Thrive in a fast-paced call environment.
• Are comfortable handling a high volume of inbound calls.
• Can remain professional and empathetic during challenging conversations.
• Are dependable, detail-oriented, and eager to learn.

• No recent customer service, administrative, or call center experience.
• Unable to work on-site during training.
• No reliable internet access and unwilling to complete work on-site.
• Poor communication skills or unprofessional phone presence.
• Require time off during the first 6 weeks of training.

This is a Contract position based out of Troy, MI.

The pay range for this position is $17.00 - $18.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Troy,MI.

This position is anticipated to close on Sep 9, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic…