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Escalated Complaint Resolution Specialist
Job in
Troy, Oakland County, Michigan, 48083, USA
Listed on 2026-08-30
Listing for:
Flagstar Bank
Full Time
position Listed on 2026-08-30
Job specializations:
-
Customer Service/HelpDesk
Bilingual -
Finance & Banking
Job Description & How to Apply Below
Flagstar Bank, N.A. in Troy, Michigan, seeks an OOTP Complaint Resolution Consultant to handle the bank's highest-level escalated matters, coordinating across departments and interfacing with regulators, executives, and customers.
You will manage intake, investigation, resolution, and reporting of escalated complaints, draft formal responses, and support policy improvements to enhance loyalty and trust. Experience in customer service, financial services, and strong business writing are
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