Client Service Representative

Employee Benefits Client Service Representative

Wilshire Benefits Group is actively seeking a dynamic professional who is ready to play a vital role in enhancing employee satisfaction and well-being.

In this fast-paced role, you'll handle everything from processing enrollments and managing eligibility with insurance carriers to fielding inquiries and resolving issues as a dedicated employee benefit advocate. Bring your friendly attitude, positive energy, and problem-solving abilities, and let's create incredible client experiences together!

Your role will involve wearing many hats, including:

• Manage Employee Benefit Enrollments:
  Accurately process new enrollments, changes, and terminations within required timelines.
• Enrollment Verification & Follow-Up:
  Confirm enrollments are successfully transmitted to insurance carriers using multiple system platforms.
• Employee Benefits Support:
  Respond to employee benefit questions during open enrollment and throughout the year, including  requests and coverage inquiries, with a standard turnaround of 24–48 hours.
• Carrier & COBRA Coordination:
  Serve as a point of contact between employees, COBRA participants, and insurance carriers to resolve claims, eligibility, and service issues.
• Inbox & Case Management:
  Monitor the benefits advocacy inbox, track requests, and document all actions accurately in internal systems.
• Client Service Excellence:
  Provide professional, responsive, and solution-oriented support to both internal teams and external clients.
• Open Enrollment Communications:
  Assist with the creation and distribution of clear, accurate employee communications, including Open Enrollment materials and benefit guides.

At Wilshire Benefits Group, we offer a robust and competitive benefits package and an award-winning work environment. We believe in celebrating your achievements, fostering a fun and inspirational work environment, and providing the support you need to shine. Ready to join the team and become a contributor to our intentionally-different approach?