Field Services Technician

Field Services Technician Job Description

Are you a goal-oriented professional who has a passion for providing superior customer service? Then this role might be perfect for you! This is a great opportunity to join Grid4 Communications and grow your career with us. We are looking for a highly motivated Field Services Technician to join a great team and have a real impact on the business!

The Field Services Technician/Group is dispatched to customer sites for CPE installation, troubleshooting, and any other job that is required. An individual in this role would work to increase our customer and brand loyalty by acting as a liaison between Grid4 and our customers.

• Install Routers, Switches, VoIP Phones, wireless systems and any other on-site in collaboration with the Turn Up Group and Technical Operations Group (TOC)

• Test various equipment and circuits on-site, identify issues, and resolve any problems in equipment
• Contact customers before dispatch to announce arrival at Local Contact; being a strong on-site representative for Grid4
• Develop and maintain strong customer relationships
• Maintain cleanliness and serviceability of trucks and service garage

• Occasional use of Lift Equipment and work at heights
• Frequent travel (local) / Occasional overnight stays

• Previous experience in a relevant field

• Valid Driver’s license in good standing
• Knowledge with Cisco equipment (ADTRAN experience preferred)
• Inside wiring knowledge
• Customer-first mindset with a strong “get it done” attitude

• Excellent communication, organization, and attention to detail
• Strong sense of personal accountability
• Ability to work independently and as a team player
• Adaptable, proactive problem-solver with an interest in technology

• Work-life balance

• Vibrant company culture and fun work environment – our values don’t sit on a shelf collecting dust, we use them in all we do

• Ability to make an impact – your ideas and voice are important to us and are welcomed here
• Employee health is one of our top priorities! We offer great health benefits – medical, dental, and vision
• Days allocated for rest and relaxation – including 15 PTO days, 10 paid holidays, bereavement, jury duty & military leave
• Offering you the best chance to prepare for the future – 401(k) with a generous company match
• Business casual dress code

• I enjoy the people and the work-life balance – New hire for HR
• I like the open and friendly work environment. There is always an employee willing to help – New hire for Project Management

Salary Range: $43,500.00-$60,000.00