Servicing Specialist, Government​/GNMA

Overall Responsibility

Perform a variety of Loan Servicing functions in connection with Commercial and Residential government mortgage loans. Processing and continued maintenance of mortgage loan accounts. Set up initial accounts for newly approved loans, serve as a direct contact for borrowers with questions or concerns, and implement automatic payment arrangements. Prepare payoff demand statements, image documents, generate billing statements, year‑end forms etc. Initiate appropriate actions for delinquent or nonperforming accounts and oversee the final closeout process for satisfied loans.

• Responsible for servicing operations and oversight of a contract subservicer.
• Input and verify loan data on all loans.
• Input and verify escrow information, which includes, but is not limited to, PMI, Insurance (hazard, flood, Master (Condo/Association)), and taxes (county, city, mud, school, etc.).
• Verify escrow payment information by running a trail escrow analysis.
• Verify flood certificate information.
• Input and verify Legal Descriptions.
• Check adjustable‑rate mortgage (ARMS), and other structured loan types.
• Generate and upload loan documents in the system.
• Perform research and follow‑up on outstanding problems.
• Cross‑train in all loan boarding tasks.
• Perform additional duties as assigned.
• Respond to all follow‑up communication in a timely manner. Communication should leave the impression with others that you are being as proactive as possible.
• Always communicate professionally and respectfully.
• Adherence to Performance Reviews Recommendations as established and implemented company wide.
• Complete all Continuing Education requirements as announced and implemented company wide.

• This is a full‑time, office‑based position in a modern, cozy environment in our Fort Lauderdale HQ, or Troy, MI.
• Our standard working hours are Monday to Friday, 9:00 AM to 6:00 PM, promoting a healthy work‑life balance.

• Minimum 3+ years hands‑on experience servicing Ginnie Mae Loans (GNMA).
• Knowledge with loss mitigation and bankruptcy and foreclosure timelines.
• Sound judgement, problem solving and decision‑making skills.
• Possess strong personal computer skills including experience in Microsoft Windows, Excel, Word, and Outlook.
• Excellent communication skills, both verbal and written.
• Enthusiasm for providing customers with the best possible service.

• Company Culture:
  Inclusive, supportive company culture where you are not a number, but a voice that's heard and brings value.
• Growth Path:
  Defined paid training and clear pathways for career development.
• Benefits:
  Comprehensive benefits package including PTO, sick days, paid volunteer hours, medical, dental, vision insurance, and 401(k).

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.