Mortgage Servicing Data Analyst

About this opportunity

The Mortgage Servicing Data Analyst is responsible for analyzing mortgage servicing data, identifying trends, supporting operational reporting, improving portfolio performance, and ensuring data accuracy across servicing systems. This role partners with servicing operations, compliance, finance, risk, and technology teams to deliver actionable insights that improve borrower experience, regulatory compliance, and operational efficiency.
Key Responsibilities

Data Analysis & Reporting

• Analyze mortgage servicing portfolio data including:
Payment performance, Delinquencies, Escrow balances, Loss mitigation, Foreclosure timelines, Bankruptcy status, Investor reporting

• Develop recurring and ad hoc reports for servicing leadership.

• Monitor KPIs and servicing metrics to identify trends and operational risks.

• Build dashboards using BI tools such as Power BI, Tableau, or Excel. Data Management
• Validate data integrity across servicing platforms and databases.

• Perform data reconciliation between servicing systems, investor reports, and regulatory submissions.
• Identify data anomalies and recommend corrective actions.

• Support data governance and documentation initiatives. Business Support

• Collaborate with servicing teams to improve workflows and reporting accuracy.

• Assist with audit requests, compliance reviews, and investor inquiries.
• Support regulatory reporting requirements including CFPB, FHA, Fannie Mae, Freddie Mac, and Ginnie Mae standards. Process Improvement

• Automate manual reporting processes using SQL, Python, or Excel macros.

• Recommend operational improvements based on data findings.

• Participate in system migrations, testing, and servicing platform enhancements.
Location and Schedule

• This is a full-time, office-based position in a modern, cozy environment in our Troy, MI office.
• Our standard working hours are Monday to Friday, 9:00 AM to 6:00 PM, promoting a healthy work-life balance.

Skills & Qualifications

Experience with mortgage servicing systems such as: MSP, Black Knight, Sagent, Fiserv

• Knowledge of:
Escrow analysis, Loss mitigation, Default servicing, Investor reporting

• Familiarity with Python, SAS, or R

• Understanding of mortgage regulatory requirements Technical Skills

• SQL
• Excel (Pivot Tables, Power Query, VBA)

• Power BI or Tableau
• Data visualization
• ETL/data validation
• Reporting automation
What We Offer | Career and Culture

• Company Culture: Inclusive, supportive company culture where you are not a number, but a voice that's heard and brings value.
• Growth Path: Defined paid training and clear pathways for career development.
• Benefits: Comprehensive benefits package including PTO, sick days, paid volunteer hours, medical, dental, vision insurance, and 401(k).
  
  Take the first step towards a rewarding career in the mortgage industry with AD Mortgage.
  
  Our Recruitment team will reach out to you shortly!

Connect with us:
Explore our social media to get a sense of our corporate culture.
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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Department Mortgage Operations | Servicing Locations Troy MI Yearly salary $65,000 - $95,000