Retention Specialist

Lending Force is a premier national mortgage brokerage partnered with United Wholesale Mortgage (UWM). Headquartered in Troy, Michigan, we provide competitive mortgage solutions backed by industry-leading technology, operational support, and a culture focused on collaboration, accountability, and growth.

We're looking for mortgage professionals who know what it takes to get a loan to the closing table and who enjoy solving the challenges that prevent borrowers from getting there.

Have you spent time originating loans and found that your favorite part of the job was solving difficult scenarios, overcoming objections, and helping borrowers move forward?

As a Licensed Mortgage Retention Specialist, you'll focus on re-engaging borrowers whose loans were approved, in process, or nearing closing but ultimately did not fund. These aren't cold leads they're real borrowers who were interested enough to start the mortgage process but paused, backed out, or disappeared before closing.

Your role is to uncover what changed, identify opportunities to restructure or reposition the loan, and help borrowers confidently move forward. You'll leverage your mortgage expertise without the constant pressure of prospecting, self-generating leads, or building a personal book of business.

This position is ideal for a licensed Loan Officer who wants to stay in the mortgage industry while stepping away from the grind of full-time production.

• Review inactive, withdrawn, and stalled loan files to identify borrowers who may still have a viable path to closing.
• Analyze previous loan structures, borrower concerns, and file history to determine re-engagement opportunities.
• Recognize scenarios where changing market conditions, products, or loan strategies may create a renewed opportunity.

• Contact borrowers who exited the process before closing to understand what prevented them from moving forward.
• Build trust through consultative conversations rather than high-pressure sales tactics.
• Address concerns related to rates, affordability, timing, documentation, competing offers, or life events.

• Work with Senior Loan Officers and operations teams to develop alternative loan strategies when appropriate.
• Present updated options that align with borrowers' current goals and financial situations.
• Help borrowers navigate obstacles and confidently re-enter the mortgage process.

• Maintain accurate records of borrower interactions and follow-up activities within Salesforce.
• Execute consistent follow-up campaigns and pipeline management activities.
• Provide feedback to leadership regarding common fallout trends, borrower objections, and process improvement opportunities.

• You understand why loans fall apart and know how to have productive conversations that bring borrowers back to the table.
• You're skilled at uncovering the real reason behind borrower hesitation.
• You enjoy problem-solving and structuring solutions more than chasing new leads.
• You're persistent, professional, and comfortable handling difficult conversations.
• You can build rapport quickly and earn trust over the phone.

• Active NMLS Mortgage Loan Originator (MLO) license required.
• 1+ years of experience as a Loan Officer, Loan Originator, Mortgage Advisor, or similar mortgage lending role.
• Strong understanding of mortgage products, underwriting fundamentals, and loan structuring.
• Proven ability to overcome objections and guide borrowers through complex financial decisions.
• Experience with Salesforce or similar CRM platforms preferred.
• Excellent communication, organization, and follow-up skills.
• Self-motivated with the ability to manage a high-volume pipeline effectively.

We offer a competitive base salary plus performance-based incentives tied to successful borrower re-engagement and funded loans.

• Medical, Dental, and Vision Insurance
• 401(k) with 4% Company Match
• Paid Time Off (PTO) and Paid Sick Leave
• On-site fitness center
• On-site barber shop, hair salon, and nail salon
• Monthly wellness initiatives, including chiropractor visits
• Ongoing training, coaching, and professional development opportunities

This is a unique opportunity for licensed mortgage professionals who still love helping borrowers but want to move away from the unpredictability of full-time production.

Instead of hunting for leads, you'll focus on recovering opportunities that are already in the pipeline and helping borrowers cross the finish line.