Teller Service Coordinator - Grand Rapids, MI

Position Overview

Responsible for supervising all branch functions associated with processing customer transactions and maintaining operational soundness.

• Efficiently run all operational procedures and practices within the branch, including dual control adherence.
• Keep the branch team informed of policy and procedure changes pertaining to teller operations, which may require partnering with Branch Operations Support.
• Take a proactive approach to solving operational issues.
• Ensure security procedures are established and being followed for the safety of employees and customers.
• Lead by example by operating a teller drawer to serve customers in the lobby or drive.
• Ensure team members comply with all bank and regulatory policies and procedures to maintain security and mitigate preventable losses.
• Promote and foster exceptional service throughout the team to ensure best‑in‑class customer service is being provided.
• Resolve customer concerns, as necessary, which may include online banking, debit card, statement maintenance, etc.
• Recognize potential cross‑sell opportunities and refer customers to appropriate bank personnel.
• Participate in community events, as needed.

• Previous teller experience required.
• Excellent customer service and problem‑solving skills.
• Exceptional verbal and written communication skills.
• High school diploma or GED required; college degree preferred.
• Travel between branches may be necessary.
• Ability to lift up to 50 lbs and stand for long periods of time.

The estimated hourly rate for this role is $22.00 - $24.00, with eligibility to earn an annual bonus.

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Accidental death and dismemberment insurance
• Short‑term and long‑term disability insurance
• Parental leave
• Employee Assistance Program (EAP)
• Traditional and Roth 401(k) with company match
• Flexible Spending Account (FSA)
• Employee Stock Purchase Plan at 5% discount
• Critical Illness Insurance
• Accident Insurance
• Transportation and commuting benefits
• Banking benefits
• Pet insurance

Wintrust Financial Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected categories.