Customer Experience Analyst in Troy, Michigan

Customer Experience Analyst / Complaint Analyst

Location:

TROY, MI (Hybrid)

Type:
Contract

Role & Responsibilities:

• Review of customer feedback.
• Classifying & analyzing customer feedback.
• Establishing trends and communicating the analysis with Vendor's onshore counterparts.
• Strong verbal & written communication skills.
• Strong Banking knowledge.
• Good MS Excel & presentation skills.
• Knowledge of various Regulations including CFPB and OCC.
• Collaborate with team members to achieve performance targets.
• Identify and escalate priority issues to the appropriate channels.
• Offer solutions and alternatives to customers in a timely manner.
• Ensure customer satisfaction by providing high-quality service.
• Participate in training sessions to enhance product knowledge.
• Adapt to new processes and technologies as required.
• Maintain a positive and professional demeanor at all times.
• Contribute to team meetings and share best practices.

Top 3

Skills:

• Strong verbal & written communication skills.
• Good MS Excel & presentation skills.
• Strong Banking knowledge including knowledge of various Regulations including CFPB and OCC.