Loan Officer Assistant

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive – and that’s why we invest in your growth, wellbeing, and ability to make an impact.

The Loan Officer Assistant position allows someone with the desire to enter the mortgage business an opportunity to do so without prior experience. The role supports a sales team to retain as many purchase customers as possible, assisting with front‑end processes such as communicating with customers, collecting documents, analyzing documents, and submitting files to our operations team. This 10–12 month program culminates in obtaining a loan officer license by passing the SAFE exam, after which the individual may be promoted to a producing loan officer.

• Work independently in a fast‑paced environment with a high volume of loan files.
• Contact pre‑qualified customers to obtain documents needed for pre‑approval.
• Analyze income and asset documentation to issue a pre‑approval.
• Once a customer is under contract, work with them to complete e‑signatures and collect any additional documents needed to submit a full file to our operations team.
• Work with the operations team on troubleshooting missing information or underwriting requirements.
• Provide consumers with a superior level of customer service.
• Stay informed of developing trends in the mortgage industry.
• Attend or assist with scheduled meetings, training sessions, and courses.
• Maintain compliance with all industry‑specific federal and state licensed activity requirements and the company’s Code of Conduct.
• Perform additional projects and duties assigned by management.

• Two‑year college degree or equivalent preferred.
• Must qualify for and obtain state licensure in the states where the company does business.
• Sales and customer service experience is a plus.

• Ability to quickly connect with people in an outgoing, friendly manner.
• Strong sense of responsibility for completing work quickly and accurately.
• Ability to handle a faster‑than‑average pace of activities.
• Detail orientation with efficient focus on work activities.
• Careful decision‑making skills with the ability to avoid mistakes.
• Excellent oral, written, listening, and organizational skills.
• Basic computer and MS Office skills.

• Working on‑site at an assigned office location.
• Regular and punctual attendance adhering to a schedule established by leadership.
• Flexibility to work occasional adjusted work schedules, overtime, and evening or weekend hours to meet deadlines or business needs.
• Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple conversations.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.

Good Faith Estimate: $15,080.00 – $60,000.00. Compensation may also include medical, financial, paid time off benefits, and a bonus based on individual and company performance, variable or annual. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, and location.

All employees are required to have smartphones that meet company security standards and can install apps such as Microsoft Authenticator. Employment is contingent on meeting this requirement.

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) retirement plan with employer match
• Paid maternity leave, parental bonding leave, and caregiver leave
• Adoption assistance
• Tuition and certification reimbursement
• Employee mortgage loan program
• The Newrez Employee Emergency and Disaster Fund – a program to support team members experiencing hardships

• 1 company‑paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since inception)
• Matching Gifts Program – dollar‑for‑dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• More than $6,000,000 donated since 2020
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)

We’re proud to be an equal opportunity employer and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status. Different makes us better.