Banking Service Specialist

An established financial institution is seeking a dedicated Banking Service Specialist for a hybrid position in Troy, MI
. In this role, you will support high-value private banking clients, assess risk premiums using automated and manual systems, process transactions, and deliver top-tier client service in alignment with quality and performance standards.

• Process policy transactions and issuances across multiple systems, including POS, PMS, ACT, Policy Creator, Microsoft Excel, and iBank.
• Determine risk premiums using automated and manual evaluation methods.
• Accurately document call details in the CRM system and collect feedback through Voice of the Customer initiatives.
• Execute account maintenance requests in Core Systems, including address updates, stop payments, internal transfers, and debit card orders.

• High School Diploma or GED equivalent.
• 2+ years of experience working in a banking or financial institution setting.
• Experience using CRM tools such as Salesforce

• 6-month minimum temp-to-hire path featuring comprehensive training and continuous mentorship.
• Monday – Friday, 8:00 AM – 4:30 PM EST.
• Compensation: $20.00 – $22.00 / hour based on experience
• Hybrid arrangement requiring 3 days per week in the Troy, MI office.
• Full benefits available both during the contractor period and upon permanent conversion.

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.