Vendor Relations Analyst

Position Title Vendor Relations Analyst

Location Troy, MI 48098

This role will be responsible for the strategic and operational oversight of the bank’s relationships with Fiserv and FIS, two of the institution’s most critical core banking service providers. This role ensures that vendor performance aligns with contractual obligations, financial expectations, and strategic goals. The ideal candidate will have strong experience in vendor management, financial tracking, and cross-functional coordination.

Vendor Relationship Management – serves as the primary point of cantact and internal SME for all matters related to Fiserv and FIS. Acts as a primary intake funnel for all contract requests related to FIS and Fiserv – maintain routine with Sourcing weekly to review net-new requests. Maintain strong, collaborative relationships with vendor account teams and internal stakeholders. Monitor vendor performance against SLAs, KPIs, and contractual obligations and be the primary coordinator for data during QBRs.

Facilitate collection of data for TPM and ongoing monitoring requirements. Facilitate regular business reviews and escalation management.

Contract & Request Intake – Manage intake and triage of all requests for net new contracts, amendments, renewals, and terminations – maintine routine communication with Sourcing weekly to review net-new requests.

Financial Oversight – Coordinate monthly and quarterly invoicing processes with vendors and internal teams. Partner with Finance to track actual spend against forecast and budget. Identify and resolve discrepancies in billing and ensure timely payment processing. Support annual budgeting and forecasting cycles with vendor cost inputs.

Procurement & PO Management – Raise and manage purchase order (PO) requisitions for all vendor-related spend. Ensure alignment of PO values with contract terms and forecasted spend. Track PO lifecycle and ensure timely approvals and renewals.

Governance & Reporting – Participate in the development and maintenance dashboards and reports on vendor performance, spend, and contract status. Support internal audits and regulatory reviews related to vendor oversight. Help ensure compliance with internal policies and external regulations (e.g., FFIEC, OCC). Uses independent judgement and discretion to make decisions Analyzes and resolves problems pertaining to billing and invoicing.

ADDITIONAL ACCOUNTABILITIES Performs special projects, and additional duties and responsibilities as required. Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Required Qualifications Education level required:
High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent Minimum experience required: 4+ Years of vendor relations and analytic experience.

• Ability to build and maintain strong working relationships both internal and external.
• Demonstrate strong interpersonal and communication skills to manage vendor relationships.
• Skilled in navigating competing priorities and aligning stakeholders toward shared goals Strategic Thinking – capable of understanding the broader business context behind vendor relationships and financial oversite. Able to anticipate downstream impacts of contract changes, budget shifts, or vendor performance issues.
• Communication and Influence
  - Skilled in communicating complex vendor or financial issues clearly to both technical and non-technical audiences. Able to influence vendor behavior and internal decision-making through data-driven insights and relationship management.
• Attention to Detail - high level of accuracy in reviewing contracts, invoices, and financial reports. Ability to spot inconsistencies or risks in documentation and escalation appropriately.
• Problem Solving and Judgment
  - Uses sound judgment to resolve billing discrepancies and vendor issues independently. Applies critical thinking to asses vendor performance and compliance risks.
• Demonstrates a…