Benefits Specialist

Job Description

Wilshire Benefits Group is actively seeking a dynamic professional who is ready to play a vital role in enhancing employee satisfaction and well-being as an Employee Benefits Specialist on our Client Services Team.

In this fast-paced role, you'll handle everything from processing enrollments and managing eligibility with insurance carriers to fielding inquiries resolving issues as a dedicated employee benefit advocate. Bring your friendly attitude, positive energy, and problem-solving abilities, and let's create incredible client experiences together!

Your role will involve wearing many hats, including:

• Enrollment Master:
  Process additions, changes, and deletions of member enrollments quickly without sacrificing accuracy
• Verification Pro:
  Ensure enrollments are received by carriers through various systems
• Benefit Guru:
  Answer employee level questions during open enrollment and throughout the year. Order , address benefit-related inquiries, and log every task with precision—all within 24-48 hours!
• Carrier Liaison / COBRA specialist:
  Act as the bridge between members and insurance carriers to resolve claims and service issues
• Email Champion:
  Manage the advocacy inbox and meticulously document tasks
• Service Excellence Hero:
  Deliver exceptional service to our internal and external clients
• Creative Communicator:
  Craft clear, accurate, and engaging Open Enrollment materials, including employee benefit booklets

At Wilshire Benefits Group, we offer a robust and competitive benefits package and an award-winning work environment. We believe in celebrating your achievements, fostering a fun and inspirational work environment, and providing the support you need to shine. Ready to join the team and become a contributor to our intentionally-different approach? Apply now!

Our ideal candidate will bring the following skills and abilities to the role:

• 1+ years of experience working with employee health insurance benefits
• Passion for and commitment to delivering exceptional customer service
• Strong data entry and accuracy skills / experience working with detailed data
• Proven experience responding to client and/or employee support requests
• Ability to diligently track and maintain data, consistently populate internal systems, and stay organized
• Ability to work independently and as a team member to respond to varying client needs
• Ability to create, edit, and proofread documents;
  Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Adobe
• Willing to work onsite
• Bachelor’s degree preferred
• Licensed in Life and Health a plus
• Employee Navigator / benefits administration knowledge helpful
• Experience in MS Publisher helpful