Merchant Services​/Technical Support Specialist

Overview

Merchant Services / Technical Support Specialist

We are seeking a Merchant Services / Technical Support Specialist to support our business clients by maintaining and troubleshooting payment processing solutions. This role is ideal for someone with strong communication skills, a customer-first mindset, and an interest in payment technologies. You will serve as a primary point of contact for merchants, ensuring smooth account operations and resolving technical issues related to payment processing systems.

• Complete merchant account maintenance requests (e.g., demographic updates, bank changes, account modifications)
• Assist merchants with deposits and reconciliation inquiries
• Troubleshoot technical and processing issues related to payment terminals, gateways, and system integrations
• Provide technical support via phone, email, and live chat
• Support POS systems, eCommerce payment gateways (e.g., Stripe, , Pay Pal), and terminal setups
• Monitor, manage, and resolve support tickets efficiently while maintaining high customer satisfaction
• Maintain accurate client records and detailed service notes within CRM systems
• Monitor and assist with chargebacks and dispute resolution processes
• Ensure compliance with industry regulations and internal company policies
• Proactively engage with merchants to ensure satisfaction and identify opportunities to upsell services
• Educate merchants on system best practices, fraud prevention, and secure transaction handling
• Document recurring issues and solutions to support internal knowledge bases

• 1–3 years of experience in customer service
• 1–3 years of experience in merchant services, payment processing, or financial services (preferred, not required)
• Familiarity with credit card processing, POS systems, and eCommerce platforms (preferred, not required)
• Excellent verbal and written communication skills
• Strong problem-solving abilities with attention to detail
• Ability to work independently and manage multiple tasks effectively
• Competitive salary based on experience

• Health, dental, and vision insurance
• Paid time off and paid holidays

This role offers an opportunity to build expertise in payment processing while working closely with merchants to support their success. You’ll be part of a collaborative operations team with room for growth and development.