IT Help Desk Engineer â€" Hybrid Temp

Overview

IT Help Desk Engineer - Hybrid Temp to Hire

Our client is seeking a highly skilled and service‑oriented IT Help Desk Engineer who thrives on solving problems, supporting end users, and making technology work seamlessly. This role is ideal for someone who genuinely enjoys helping people, takes pride in their technical craft, and can deliver excellent service in a fast‑moving environment.

This position supports a managed services environment - meaning you'll work across a wide variety of clients, systems, and real‑time challenges. If you're energized by being the go‑to person when technology fails, this opportunity is for you.

As the first line of support, you're the person users rely on when something breaks, freezes, or disappears. Your ability to troubleshoot effectively, communicate clearly, and take ownership sets the tone for the entire client experience.

This role is ideal for individuals who enjoy detective‑style troubleshooting, value continuous learning, and want to work in an environment that rewards initiative, curiosity, and professionalism.

• Provide Tier 1-2 technical support to end users across multiple client environments
• Troubleshoot issues related to:
• Microsoft 365 / Office 365 (Exchange Online, SharePoint, Teams admin)
• Windows desktop and server systems
• Active Directory / Azure AD user and group administration
• Endpoint security tools (AV, EDR, patching, security policies)
• Networking fundamentals (firewalls, VPNs, switches, wireless)
• VoIP systems and mobile devices
• Use RMM (Remote Monitoring & Management) tools for diagnostics and remediation
• Communicate solutions clearly without overwhelming non‑technical users
• Collaborate with team members to escalate issues and share knowledge
• Take ownership of issues from start to finish to ensure strong client satisfaction

Great candidates tend to be people who:

• Feel genuine satisfaction when resolving technical issues
• Enjoy learning new tools, systems, and technologies
• Take pride in being trusted by clients and coworkers
• Appreciate variety - no two days look the same
• Bring positivity, curiosity, and resilience to their work
• Value high expectations, personal accountability, and strong team culture

This role is not a fit for people who:

• Want a quiet job with minimal interaction
• Prefer highly predictable days with few interruptions
• Don t enjoy troubleshooting or continuous learning
• Push tickets along without ownership
• Resist change or dislike collaborating

• Previous IT help desk or MSP support experience preferred
• Strong troubleshooting skills across Microsoft and Windows environments
• Ability to work under pressure and prioritize effectively
• Excellent written and verbal communication skills

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles  Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.