IT Facility Manager

Job Summary

The IT Facility Manager position in Information Technology is responsible for maintaining and servicing the IT facility including, but not limited to the primary building, annex, John Lewis Hall datacenter, and IT datacenter. This includes routine maintenance of systems such as Fire alarm, fire suppression system, security alarm system, fob access system, CCTV, generator, transfer switch, UPS, etc.

This position requires organization to ensure systems are maintained, inspected, and serviced in an appropriate time frame to ensure operations of the IT department continue without interruption. The IT Facility Manager must report updates and issues to key personnel so they are aware of the status of systems and that issues are resolved in a timely manner. The IT Facility Manager is responsible for handling all work orders for the facilities and escorting Physical Plant through secure areas.

This position is also responsible for maintaining tape backups for critical systems ensuring backups are pulled, logged, and stored appropriately. Other duties as assigned.

• Bachelor’s degree in a related field OR a minimum of two years of experience working within an Information Technology support area.
• Skill in both time management and project management.
• Ability to manage multiple tasks and prioritize those tasks effectively.
• Ability to make recommendations, oversee, establish, and implement various educational technologies, as well as act on University directives.
• Ability to provide basic IT support to end users.

• Minimum of two years experience as a facility manager or related field, or equivalent education.
• Extensive experience planning, facilitating, eliciting, documenting functional and technical requirements.
• Ability to manage multiple, concurrent projects, activities, and tasks under time constraints.
• Ability to effectively interface with staff at all levels.
• Exceptional communication, teamwork, and influencing skills that foster a collaborative and continuous‑improvement environment.
• Excellent facilitation and organizational skills.
• Strong critical/analytical thinking and problem‑solving skills.
• High energy level, adaptive and a strong team player with a good work ethic.

Monday through Friday; 8:00 AM-5:00 PM. Additional hours as needed.

Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? Driving may be necessary but is not a primary responsibility.

NA

Qualified applications will be made available to the department/committee for review immediately upon submission. If selected, reference providers will be contacted separately for each application. Reference letters will be confidential and submitted via the reference portal. Please advise your reference providers to contact jobs if they experience difficulties.

• Resume
• Cover Letter
• List of References

• Letter of Reference 1
• Unofficial Transcript 1

Required fields are indicated with an asterisk (*).

• * How did you hear about this employment opportunity?
  • Troy University employment website ()
  • Chronicle of Higher Education
  • Higher Ed Jobs
  • Social Media website
  • Indeed
  • Other employment website (please specify below)
  • Employee Referral (please specify below)
  • Local newspaper (please specify below)
  • Professional journal (please specify below)
  • Other source (please specify below)
• Please specify:

  (Open Ended Question)

• * Regarding your current employment status, please select one of the following:
  • Not a current Troy University employee
  • Current part-time Troy employee (including adjunct faculty)
  • Current full-time Troy employee - initial appraisal period complete
  • Current full-time Troy employee - still within initial appraisal period (six months for new employees and three months for promoted employees)
• * Do you have a Bachelor’s degree in a related field, OR a minimum of two years of related experience working within an Information Technology support area?
  • Yes
  • No

- Employment is contingent upon a satisfactory background check.
- Troy University is an Equal Employment Opportunity and Affimative Action employer.
- Troy University participates in eVerify.