Vice President, User Experience & Human Factors

Who We Are

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights.

Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5,000 clients across the globe by providing research, data, and insights on their target markets. And we’re proud to share we’ve received our Great Place to Work Certification for 2022!

UX & HF covers all aspects of the end-user’s interaction with a company and its products. UX & HF research is at the heart of user-centered design, which is based on the notion that design should be informed by research about users, their expectations, their activities and their interactions with products. Ipsos believes that, as part of a user-centered design process, every design decision should be informed in part by UX & HF research.

Moreover, Ipsos believes that simply conducting evaluative UX & HF research on completed designs is not as effective as conducting UX & HF research throughout the process.

The Vice President of UX & HF is a senior research and leadership position responsible for developing a UX & HF team and building partnership relationships with internal Ipsos groups and clients. The UX & HF VP is responsible for a specific area of focus for business development based on geography and/or a specific practice area and market demand. This role will specifically support research within the regulated environment.

• Sell UX & HF design and research work to clients by leveraging network, global Ipsos contacts and existing client accounts.
• Develop Ipsos’ UX & HF products and value proposition to grow Ipsos UX & HF into the leading global UX & HF agency.
• Manage, mentor and coach consultants (UX & HF research and design), providing both informal and formal feedback in a motivating and supportive manner.
• Provide account management and oversight of multiple projects throughout the project lifecycle.
• Review project team’s work to ensure consistency, high quality and the delivery of meaningful user experiences. Also to ensure alignment with the FDA and industry guidance on conducting human factors research.
• Create a unified vision for UX & HF solutions that bases design ideas on research and bases research recommendations on design principles.

• Bachelor’s degree in human factors, HCI, psychology, industrial engineering, industrial design, visual design, behavioral sciences or equivalent experience is required (Master’s degree or higher preferred).
• 7 years of conducting UX & HF research or design is required (at least 10 years preferred).
• At least 5 years of leading interdisciplinary UX & HF teams by inspiring passion, dedication, and amazing work from all team members.
• In-depth knowledge of:
  • UX & HF design principles and current user research and design methodologies.
  • Industry and guidance best practices for conducting human factors research (e.g., FDA guidance, ANSI/AAMI HE75, IEC 62366-1:2015).
  • Experience leading complex research programs within highly regulated environments (e.g., medical device, aerospace, automotive).
• Record of using engaging presentation and written communication skills with senior clients.
• Record of developing strategic sales with corporate clients.
• Live in or close to Chicago (ideal) to be near our state-of-the-art Ipsos User Experience Lab.
• Comfortable operating in fast-paced environment and working with international teams.

If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available…