Social Intelligence Director

Who We Are

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data‑driven solutions and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject‑matter experts from around the world, combining thematic and technical experts to deliver top‑quality research and insights.

Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. We’re proud to have received our Great Place to Work Certification for 2022.

SIA combines the latest advancements in artificial intelligence with unparalleled research rigor to help brands leverage the power of consumer‑generated content in rapidly changing market environments. SIA delivers three services:
Synthesio, a market‑leading Social Media Intelligence platform;
Insight Services; and AI‑Powered Advanced Analytics. Thanks to cutting‑edge technology and the expertise of our teams globally, SIA can decode the meaning from vast amounts of unstructured data and provide actionable insights to answer different types of business questions across the organization. We also complement and enhance the power of products and services provided by other Service Lines, creating a unique value proposition to Ipsos clients.

As a Director on the Ipsos Social Intelligence Analytics team, you will partner with Fortune 500 clients in tech, retail, manufacturing, media, and CPG to translate unprompted social media data into meaningful, consumer‑driven insights with unmatched speed, scale, and authenticity. The Director acts as both a strategic advisor to our clients and an essential team lead cultivating our growing organization through a future‑focused lens.

Leveraging cutting‑edge social intelligence technologies and approaches, you will lead your team from research design through project execution and report development to tell compelling and actionable stories that shed light on the conversations, behaviors, and trends that matter. Your work supports discussions around sustainability, systemic injustice, product innovation, food trends, and the media landscape. You will also work with and enhance a state‑of‑the‑art artificial intelligence platform revolutionizing the way the market research industry collects and uncovers deep, human insights.

• Act as a trusted strategic advisor and entrepreneur focused on growing the business through impactful solutions rooted in social intelligence, analytics, and traditional quantitative and qualitative market research.
• Lead internal teams on research design, project execution, and deliverables to meet and exceed client objectives related to social landscape understanding, key consumer segments, emerging trends, media intelligence, brand health tracking, and more.
• Guide deep quantitative and qualitative assessments of consumer conversations across social media, review sites, forums, and other large, unstructured data sets.
• Lead and consult with account teams on strategic approaches to research design, insights development, data visualization, and storytelling that bring the power of social data to life.
• Act as a service line mentor and champion to foster team collaboration, development, and expertise through purpose‑driven leadership.

• Intellectually curious, social savvy, and data‑driven with strong attention to detail and accuracy.
• At least 6 years of experience in social intelligence, market research (qualitative + quantitative), and/or data analytics, with expertise in leveraging social analytics techniques that transcend platform capabilities.
• Demonstrated expertise in adding structure to unstructured data sets through text mining, text analytics, and/or topic modeling approaches that help get beyond simple metrics to in‑depth, actionable human‑centric insights.
• Highly…